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Posts by category

Category: Blog

• 5 Things To Ask When Selecting a Fulfillment by Amazon (FBA) Prep Partner
• 3rd Party Shippers Are Missing The Mark
• Harnessing the Power of Customer Insights: Turning Customer Data into Revenue Growth
• CFO’s Guide to Outsourcing: Maximizing Financial Efficiency for Your Contact Center
• How We Live our Mission: Part 2
• How We Live Our Mission: Part 1
• 5 Steps for Virtual Training Success
• 5 Things Health Plans Need to Know from Their Print and Fulfillment Vendor
• 7 Key Criteria for Evaluating a Work-at-Home Solution
• Virtual Agent Capabilities
• Seven Effective Practices For Preventing Customer Rage

Category: News & Awards

• Qualfon Celebrates Notable Advancement in the 2024 Everest Group CXM Services PEAK Matrix® Assessment, Marking Six Consecutive Years as a Major Contender
• Qualfon Names Ian Jones as First Chief Marketing Officer
• Qualfon and Accurity Solutions Forge Partnership to Set Industry Standards in Trust and Safety
• Qualfon to Inaugurate New Site in Cagayan de Oro, Philippines
• Qualfon Welcomes Christian Bosse as Senior Vice President of Strategic Account Management, Bringing Proven Leadership in Customer-Centric Roles
• Christina Ungaro Joins Qualfon as Chief Global Mergers & Acquisitions Officer
• Qualfon Welcomes Rob Deal as Senior VP of Healthcare and Insurance, Reinforcing Industry Leadership
• Qualfon Expands Global Reach with Strategic Acquisition of Quebec-based Outsourced Engagement Center Provider VOXDATA Solutions
• Qualfon Announces Leadership Transition: Doug Kearney Appointed CEO
• Qualfon Hiring 500 People in Metro Detroit
• Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
• Qualfon Opens New Engagement Center in Mexico City
• Qualfon is Recognized on Comparably’s Top 100 Large Companies List for the Best Companies for Diversity Award
• Qualfon Hosts Johnstown Engagement Center Reopening and Provides over 400 Job Opportunities
• Qualfon Receives Leadership Recognition on IAOP’s 2022 Global Outsourcing 100 List
• Qualfon Opens New State of the Art Outsourcing Facility
• Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media
• Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment
• Qualfon’s Cebu location celebrates 15 years of service
• Qualfon engagement survey reveals a continuous increase in employee satisfaction scores
• Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
• Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list
• Qualfon Announces Strategic Acquisition of MAR Graphics
• Qualfon Partners with the Guyana Ministry of Health for COVID-19 Hotline
• Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment
• Qualfon Recognized as a Leader in the IAOP Top 100 Outsourcing List
• Qualfon Guyana Gains Momentum – Positioned for Future Growth and Success
• Qualfon Provides Job Opportunities in Cebu Amidst COVID-19 Crisis
• Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
• Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better
• Qualfon Recognized in the Everest Group PEAK Matrix Assessment
• Qualfon Selected as a Finalist for CCW BPO of the Year
• Qualfon Named BPO Innovator of the Year
• Qualfon Named BPO Investor of the Year
• Qualfon Acquires Dialog Direct

Category: Special Reports

• Dynamic Staffing in Insurance: A Smarter Way to Handle Peaks Without Breaking Trust
• Breaking the Training Bottleneck: How AI is Revolutionizing Performance Development
• From Lead to Loyal Customers: Mastering the Digital Customer Journey Through Integrated Services

Category: Case Studies

• How Qualfon Solved a Beauty Brand’s Social Media Fulfillment Challenge
• Accent Neutralization Solution Increases CX Satisfaction by 3.65%
• Lifting Customer Experience to Greater Heights
• Rapid Response to a Work-At-Home Solution to Ensure Business Continuity
• Six Sigma Process to Increase Conversion Rates
• Program Improvement Leads to Increased Sales for Insurance Company
• Grocery Delivery Service Company Reaches Email Goal During High-Volume Season
• Efficient Customer Engagement Increases Service Levels
• Custom Solution Turns Profit Drainer Into Profit Center
• Custom CRM Solution Lowered Average Handle Time by 52% and Dramatically Cut Costs by 20%
• Streamlined Engagement Generates $56K in Sales and Increases Loyalty
• Providing Innovative Engagement & Setting the Standard for ROl in the Industry
• Improved Approval Rates For eCommerce Fraud Protection
• Communications Company Competes on Customer Experience, Not Cost
• Upgraded Social Media Customer Service Improves CSAT Scores
• Reduced Errors in Insurance Claims with Faster Turnaround Times
• Major Credit Card Company Sought to Deliver Superior Service to Their High-Value Customers
• On-Demand Support & Omnichannel Marketing Tools for 10,000 Insurance Agents
• Online Portal Improves Efficiency for Reps and Clinicians in Healthcare Nutrition Brand
• Simplifying Personalized Direct Mail for a Financial Services Company
• Just-In-Time Print Collateral for Global SUV Brand Dealers
• Hundreds of Associates Recruited & Trained in Weeks for Insurance Enrollment Period
• Predictive Modeling Saved Healthcare Insurance Brand $600k in One Campaign
• Adding $1.5M in Incremental Warranty Program Sales with Personalized Customer Communications
• Online Marketing Portal Increased Incremental Automotive Sales by 6.5%
• Reduced Handling Time & Technician Dispatch Costs for an Energy Provider
• Reduced Fulfillment Costs for BioPharmaceutical Brand with Customized Ordering System
• Automations and Optimizations Drop Insurance Call & Dispatch Costs by 27% in 12 Months
• Shipping Materials Faster & Reducing Expenses for an International Automotive Insurance Company
• Mailing 1.5M Pieces of Individualized, Time-Sensitive Mortgage Documents