Opportunity
One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.
While these were necessary measures, contact centers and customer service providers were pushed to their limits to provide essential services. As the pandemic continued to impact businesses, our client wanted to protect its employees while providing exceptional roadside assistance as well as other services to customers.
Featured Case Study
What 30 Days Uncovered That 18 Months Missed
A major telecommunications provider brought on Qualfon to run a new outbound B2B calling program alongside two vendors that had already been on the account for more than a year and a half. Every vendor on the program received the same records from the client each month, with no pre-work done against them before dialing started. Qualfon took a different approach. Before a single new call went out, an in-house data analytics team, a resource the other vendors didn't have, scrubbed the list and found that only about 46% of it was worth calling in the first place.
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