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Mission Podcasts

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Browse our library of content to learn more about how we serve our clients.

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Aimee Sibul and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement and communication.Whether you want to learn more about being a better mentor or manager or are looking for ways to motivate and invest in your employees, this is the podcast for you.

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Empathy in Action: Exploring the Role of Qualfon’s Care Coaches with Brian Dedera and Abel Cruz

In this episode of Mission Qualfon, host Jeremy delves into the powerful role of empathy within Qualfon’s culture. Joined by Brian Dedera, a seasoned Qualfon Care Coach with over a decade of experience, and Abel Cruz, Managing Director, they explore the importance of empathy in building genuine connections and supporting employees and their families. From sharing insights on empathy’s role in management to discussing how care coached offer 24/7 support for personal challenges, they highlight the impact of empathy in creating a supportive work environment. Tune in for a meaningful conversation on how empathy shapes Qualfon’s mission and strengthens our community.

The Importance of Motivating your Team Members with Site Director, Leila Lassetter and Mission Manager, Laron Dixon

In this episode, Jeremy and Aimee are joined by Site Director, Leila Lassetter, and Mission Manager, Laron Dixon, to discuss the crucial role of creating a motivating environment for the members on their team. They stress how essential it is for employees to feel valued at work because the recognition of good work gets repeated. Leila and Laron also share their experiences transitioning to a virtual workspace, while maintaining personal connections with their teams. Their acknowledgement of these individuals ensures that everyone they engage with feels motivated to continue to be the best at what they do.

The Art of Listening: Exploring Deep Connections with Brian Hadley, SVP, Sales and Coaching

Dive deep into the transformative power of listening in this episode of Mission Qualfon, where hosts Jeremy and Aimee are joined by Qualfon’s Brian Hadley, SVP, Sales and Coaching. Known for his roles as a coach, leader and teacher, Brian sheds light on why listening is an essential skill in both professional and personal contexts. He shares his journey of mastering active listening, emphasizing that like any skill, it requires practice and intention. Discover how asking the right questions can unveil stories and insights that go beyond surface-level conversations, leading to deeper understanding and connection. This episode will challenge you to rethink how you listen by remaining curious, embracing silence and fostering an environment where meaningful conversations can flourish.

Unveiling Mission Qualfon, Season 5: A Journey with New Co-host Aimee Sibul

Join us for an exciting start to season 5 of the Mission Podcasts, where we’re shaking things up with a new co-host, Aimee Sibul! In this episode, Aimee, alongside host Jeremy Lunnen, introduces herself and shares her unique journey to Qualfon, from her background in hospitality/event coordinating to her current role as the Mission Office Director of Philippines. Discover why Qualfon’s culture and mission resonated with Aimee and gain insights into the distinct role of the Mission Office. Plus, get a sneak peek into the new season’s format, featuring experts discussing topics aimed at empowering listeners to apply valuable lessons in their personal and professional lives.

Leadership Unveiled: The Journey Within Qualfon’s 3M Philosophy with Anand Nagere, POET

In the season four finale of Mission Qualfon, unravel Anand Nagere’s extraordinary leadership journey within Qualfon’s established 3M philosophy – Mentor, Manager, Messenger. From a mechanical engineer in India to a pivotal role as a Process Optimization Engineer (POET) at Qualfon, Anand shares insights into the POETs’ impact on internal processes, strategic accounts, and global business services. Beyond the corporate realm, discover Anand’s leadership triumphs at the Toastmaster club and his contributions to Qualfon’s holistic development. Join Jeremy and Marisol for an inspiring episode that unveils leadership excellence at Qualfon.

Mission-Driven IT: Balancing Technical Skills with a Human Factor with Ian Catolico, SVP, IT and James Wagner, VP, IT

Joining Jeremy and Marisol this week are two members of our IT team, Ian Catolico and James Wagner. Ian and James discuss their experiences, personal journeys and the unique positioning of Qualfon’s IT department. They also touch upon the synergy between the IT team members and how the department effectively blends technical prowess with exceptional customer service.

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