Opportunity
A major airline and cargo company utilizes QCXi for inbound customer service, sales, problem resolution, email support and electronic transactions.
The client needed to:
- Answer more calls with fewer people
- Reduce cost per contact and average call times
- Improve first call resolution rates
- Achieve superior customer service
Featured Case Study
Cutting Direct Mail Costs by 15% for an Automotive Marketing Appreciation Program
A global marketing and advertising technology agency needed a fulfillment partner for a monthly customer appreciation program on behalf of a major U.S. automotive manufacturer. Each new car buyer receives a paint pen matched to the exact color of their vehicle, packaged with a branded letter and a coupon for service at their dealership. Qualfon designed and managed the entire operation from a single location, delivering zero-defect production through the program's first two monthly mailings while reducing execution costs by 15%.
Read More
A healthcare technology company won a state contract to run phone support for its Medicaid dental program, which covers dental care for low-income families and individuals. That meant answering calls from members with questions about their benefits and from dental offices checking coverage and claims. When the company's staffing partner couldn't hire enough people, callers ended up on hold for hours.