Opportunity
A major airline and cargo company utilizes QCXi for inbound customer service, sales, problem resolution, email support and electronic transactions.
The client needed to:
- Answer more calls with fewer people
- Reduce cost per contact and average call times
- Improve first call resolution rates
- Achieve superior customer service
Featured Case Study
What 30 Days Uncovered That 18 Months Missed
A major telecommunications provider brought on Qualfon to run a new outbound B2B calling program alongside two vendors that had already been on the account for more than a year and a half. Every vendor on the program received the same records from the client each month, with no pre-work done against them before dialing started. Qualfon took a different approach. Before a single new call went out, an in-house data analytics team, a resource the other vendors didn't have, scrubbed the list and found that only about 46% of it was worth calling in the first place.
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A major telecommunications provider brought on Qualfon to run a new outbound B2B calling program alongside two vendors that had already been on the account for more than a year and a half. Every vendor on the program received the same records from the client each month, with no pre-work done against them before dialing started. Qualfon took a different approach. Before a single new call went out, an in-house data analytics team, a resource the other vendors didn't have, scrubbed the list and found that only about 46% of it was worth calling in the first place.