Overview
A large title insurance underwriter and mortgage services provider was struggling to manage increasing volumes of claims and processing requests.
The Challenge
The client needed a scalable solution to manage growing title and mortgage processing volumes while maintaining accuracy, improving operational efficiency, and reducing costs.
Our Approach
Qualfon implemented a global processing model that included delivery teams in the U.S., China, and the Philippines. The program was supported by rapid implementation and training of staff to ensure quick ramp-up. Qualfon provided title and mortgage processing support, including data keying, information searching, quality control, and examination functions.
The Results
The solution scaled to more than 500 employees supporting operations globally. It achieved approximately 95% accuracy and delivered millions in savings. The program also improved scalability by supporting more than 150 title and mortgage products.
About Qualfon
Qualfon is a global BPO provider of omnichannel customer experience and business support solutions with locations on several continents. We are an agile partner specializing in call center support, revenue growth, and marketing services committed to serving our clients and their customers throughout the customer journey.
Learn more about Qualfon’s Call Center Support, CX Innovation, and Back Office Support Services.
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