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Case Studies

Six Sigma Process to Increase Conversion Rates

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Opportunity

Our ride share client needed a partner and a process that would identify the gaps to improve the driver onboarding process. The sooner their drivers can be approved, the sooner they can begin traveling and start earning.

QCXi needed to:

Featured Case Study

Clearing a Medicaid Dental Program’s Call Queues in Under 90 Days

A healthcare technology company won a state contract to run phone support for its Medicaid dental program, which covers dental care for low-income families and individuals. That meant answering calls from members with questions about their benefits and from dental offices checking coverage and claims. When the company's staffing partner couldn't hire enough people, callers ended up on hold for hours.

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