Overview
Optimized ordering and fulfillment operations for member material distribution to branch offices, lowering transportation expenses and facilitating the annual shipment of over 114,000 SKUs.
The Challenge
The client needed to reduce fulfillment and transportation costs while improving purchasing efficiency and delivering materials quickly across its branch network.
Our Approach
Successfully launched an Intranet eStore portal and automated the purchase order approval process through seamless integration with PeopleSoft, streamlining purchasing operations and accelerating approvals.
Results
- eStore process optimization delivered 46% annual cost savings
- 99.4% of orders were shipped within 24–48 hours
- Achieved a 99.6% user satisfaction rating based on Voice of the Customer metrics
About Qualfon
Qualfon is a global BPO provider of omnichannel customer experience and business support solutions with locations on several continents. We are an agile partner specializing in call center support, revenue growth, and marketing services committed to serving our clients and their customers throughout the customer journey.
Learn more about Qualfon’s Fulfillment Solutions, including Amazon Prep Services such as Fulfilled by Merchant (FBM), Seller Fulfilled Prime (SFP), and Fulfilled By Amazon (FBA Prep) services.
Featured Case Study
What 30 Days Uncovered That 18 Months Missed
A major telecommunications provider brought on Qualfon to run a new outbound B2B calling program alongside two vendors that had already been on the account for more than a year and a half. Every vendor on the program received the same records from the client each month, with no pre-work done against them before dialing started. Qualfon took a different approach. Before a single new call went out, an in-house data analytics team, a resource the other vendors didn't have, scrubbed the list and found that only about 46% of it was worth calling in the first place.
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