Overview
Optimized ordering and fulfillment operations for member material distribution to branch offices, lowering transportation expenses and facilitating the annual shipment of over 114,000 SKUs.
The Challenge
The client needed to reduce fulfillment and transportation costs while improving purchasing efficiency and delivering materials quickly across its branch network.
Our Approach
Successfully launched an Intranet eStore portal and automated the purchase order approval process through seamless integration with PeopleSoft, streamlining purchasing operations and accelerating approvals.
Results
- eStore process optimization delivered 46% annual cost savings
- 99.4% of orders were shipped within 24–48 hours
- Achieved a 99.6% user satisfaction rating based on Voice of the Customer metrics
About Qualfon
Qualfon is a global BPO provider of omnichannel customer experience and business support solutions with locations on several continents. We are an agile partner specializing in call center support, revenue growth, and marketing services committed to serving our clients and their customers throughout the customer journey.
Learn more about Qualfon’s Fulfillment Solutions, including Amazon Prep Services such as Fulfilled by Merchant (FBM), Seller Fulfilled Prime (SFP), and Fulfilled By Amazon (FBA Prep) services.
Featured Case Study
Cutting Direct Mail Costs by 15% for an Automotive Marketing Appreciation Program
A global marketing and advertising technology agency needed a fulfillment partner for a monthly customer appreciation program on behalf of a major U.S. automotive manufacturer. Each new car buyer receives a paint pen matched to the exact color of their vehicle, packaged with a branded letter and a coupon for service at their dealership. Qualfon designed and managed the entire operation from a single location, delivering zero-defect production through the program's first two monthly mailings while reducing execution costs by 15%.
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