Case Studies

We’re sharing the best of our success

Browse our library of content to learn more about how we serve our clients.

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Industries

Program Improvement Leads to Increased Sales for Insurance Company

An insurance provider with operations in more than 80 countries noticed they were missing their sales goals by 17% and wanted to improve their numbers.

Grocery Delivery Service Company Reaches Email Goal During High-Volume Season

One of our grocery delivery service clients was experiencing a period of accelerated growth over the holiday season. While trying to catch up with seasonal overflow of customer demands, business also started growing exponentially when the need for food delivery services increased due to COVID-19.

Efficient Customer Engagement Increases Service Levels

The client felt its mission was being compromised when agents failed to properly engage with customers and understand their needs. This resulted in unhappy customers, unresolved concerns and unnecessary transfers, which lengthened average handle times (AHT). The client collaborated with QCXi to improve revenue and increase service levels with proactive customer engagement to minimize transfers.

Custom Solution Turns Profit Drainer Into Profit Center

One of the world’s largest packaged snack food companies was losing millions of dollars each year servicing its small store accounts due to the high costs and inefficiency of traditional truck delivery to mom-and-pop convenience and off-route stores. In addition, store owners were not given proper customer service or purchase options. The sole inventory options for store owners was to purchase whatever happened to be left on the truck that day, creating a very frustrating customer experience.

Custom CRM Solution Lowered Average Handle Time by 52% and Dramatically Cut Costs by 20%

An international consumer electronics and business solutions company needed a customized software solution that offered real-time connectivity for the customer service representative to look up valuable information such as web links to owner’s manuals, product trending information, service center claims, part orders and store locations. At the time, the company experienced poor visibility into its customer experience metrics. It had outsourced its services to multiple suppliers but received little proactive advice on how and where to improve.

Streamlined Engagement Generates $56K in Sales and Increases Loyalty

Qualfon's client, a mineral-makeup pioneer and one of the best-known mineral-makeup and skin-care brands, wanted to increase revenue and brand loyalty by making customers feel more valued.