Case Studies

We’re sharing the best of our success

Browse our library of content to learn more about how we serve our clients

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Upgraded Social Media Customer Service Improves CSAT Scores

Our client needed a scalable resource that could match the level of care provided by internal marketing and executive-care support for their @Help channel via social media.

Reduced Errors in Insurance Claims with Faster Turnaround Times

One of the country's largest title insurance underwriters and mortgage service providers was struggling to keep up with demand. Nearly 100% of the company’s pending paperwork was considered “fire files” that needed immediate attention and processing.

Major Credit Card Company Sought to Deliver Superior Service to Their High-Value Customers

Exceed customers' expectations and deliver personalized service that meets the unique needs of each credit card holder.

On-Demand Support & Omnichannel Marketing Tools for 10,000 Insurance Agents

Engage and support independent agents in regular activity to drive insurance underwriting by developing and hosting an online marketing portal allowing more than 10,000 independent agents to target and execute multichannel campaigns, order customized collateral and premiums and locally manage corporate-sponsored marketing programs.

Online Portal Improves Efficiency for Reps and Clinicians in Healthcare Nutrition Brand

Provide sales reps and clinics a single-source option to order critical, custom-designed sales support items and marketing collateral.

Simplifying Personalized Direct Mail for a Financial Services Company

With weekly New Account Profile and Revised Account Profile (NAPRAP) mailings going out to customers, our client needed a way to simplify the process.