Case Studies

We’re sharing the best of our success

Browse our library of content to learn more about how we serve our clients.

Topic

Industries

Providing Innovative Engagement & Setting the Standard for ROl in the Industry

One of the world's leading providers of wireline and wireless communications in the United States, with more than 80 million access-line equivalents and more than 67 million wireless customers, was in search of an outsourcing vendor to handle highly cyclical marketing campaigns.

Improved Approval Rates For eCommerce Fraud Protection

The client partnered with Qualfon to further their mission to make fraud-free ecommerce available to every business. We are responsible for mitigating the risk involved in the payment processing including review and investigation of potentially risky online transactions; therefore, we need to ensure that all orders approved or denied are reviewed correctly.

Communications Company Competes on Customer Experience, Not Cost

An American cable television company serving areas surrounding New York City was facing new competitors eating into its market share with extremely low pricing. At the same time, both the company - and the industry overall - ranked near the bottom in Net Promoter ScoreTM (NPS®) and customer experience (CEX).

Just-in-Time Print Contributes to Annual Savings of $750K

An automotive manufacturer was struggling to forecast the right amount of marketing collateral to its dealer groups. The company needed a way to provide dealers with the appropriate catalog supplies while avoiding unnecessary expenditures, including scrap and additional charges for rushed orders.

Social Media Customer Care Results in Customer Satisfaction Over 95%

A retail client has partnered with Qualfon since 2018 and utilizes Qualfon's Customer Service through Social Care services to achieve customer satisfaction over 95%. Our client needed a scalable resource that could match the level of care provided by internal marketing and executive-care support for their @Help channel via social media.

How Qualfon Saved an Automotive Manufacturer $8.5M

Qualfon designed and hosted an eStore fulfillment system for a large American automotive manufacturer, streamlining its collateral distribution to its national dealer network. The solution integrated eStore order fulfillment into a consolidated distribution process while improving delivery efficiency.