Press Releases

Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment

Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment

Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.

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Qualfon Named BPO Innovator of the Year

Qualfon Named BPO Innovator of the Year

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC).

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Qualfon Named BPO Investor of the Year

Qualfon Named BPO Investor of the Year

Qualfon was named BPO Investor of the Year by Caribbean Export during a special ceremony earlier this month at the Outsource to the Caribbean Conference 2019 (OCC). This prestigious award distinguishes organizations for remarkable achievements that foster expansion and investments in the Caribbean.

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Qualfon Acquires Dialog Direct

Qualfon Acquires Dialog Direct

Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced today that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries.

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