News and Awards

What people are saying about Qualfon

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A Homegrown Leader for a New Era: Alfonso J. Gonzalez Named CEO of Qualfon

July 14, 2026

Highland Park, Michigan, USA - July 14, 2026 - Qualfon is proud to announce that Alfonso J. Gonzalez has assumed the role of Chief Executive Officer. His appointment signals a new chapter for the company, one defined by a sharpened strategic focus, a restructured leadership team, and a renewed commitment to the mission that has guided Qualfon since its founding.

Employee Voices Drive Qualfon Philippines to Fourth Consecutive Great Place to Work® Certification

January 13, 2026

Highland Park, Michigan, USA – January 13, 2026 – Qualfon, a global leader in delivering omnichannel customer experiences and business process outsourcing solutions, is proud to announce its recognition as a Great Place to Work® Certified™ company in the Philippines for the fourth consecutive year. This achievement is a testament to Qualfon's global commitment to cultivating inclusive, empowering, and supportive workplaces that value the contributions and well-being of every team member.

Industry Peers Rank Qualfon Learning & Development Among Nation’s Top 10

October 28, 2025

Highland Park, Michigan – October 28, 2025 – Qualfon’s Learning & Development team has been named a Top 10 winner in the 2025 OnCon Icon Awards, a distinction determined through peer and community voting among industry professionals nationwide. This recognition highlights our commitment to developing people who deliver exceptional results for clients and meaningful career growth for associates.

Qualfon Mexico Recognized as Top Company for Women in National Ranking

October 13, 2025

Mexico City, Mexico – October 13, 2025 – Qualfon's Mexico operations earned recognition as one of the nation's Top Companies for Women by Expansión and TOP Companies, placing second in the category for companies with fewer than 500 employees. This distinction shows how our mission to be the best and make each person's life better creates workplaces where women grow professionally and personally.

Qualfon Officially Launches Operations in Bhopal, India, Marking Major Milestone in Global Growth Strategy

July 23, 2025

Bhopal, India - July 23, 2025 - Qualfon, a leading provider of customer experience solutions, announces the official launch of operations at its new site in Bhopal, India. The launch represents a major milestone in Qualfon's global growth strategy. It showcases the company's ability to stand up new operations quickly and collaboratively while maintaining high standards for quality, compliance, and readiness.

Qualfon Welcomes David Lakamp as Senior Director of Operations

July 14, 2025

Highland Park, Michigan, USA – July 14, 2025 – Qualfon, a leading provider of customer experience solutions, announces the appointment of David Lakamp as Senior Director of Operations, serving as a Subject Matter Expert for CX Insurance industry operations.