Press Releases

Qualfon Opens New State of the Art Outsourcing Facility

Qualfon Opens New State of the Art Outsourcing Facility

Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney. 

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Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment

Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment

Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.

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Qualfon engagement survey reveals a continuous increase in employee satisfaction scores

Qualfon engagement survey reveals a continuous increase in employee satisfaction scores

Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction.

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Dialog Direct enrolls in DTE Energy’s MIGreenPower Program

Dialog Direct enrolls in DTE Energy’s MIGreenPower Program

Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.

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Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list

Qualfon receives leader recognition in IAOP’s Top 100 Outsourcing list

Qualfon has been recognized as a leader on the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s best outsourcing service providers that are acknowledged for providing the full spectrum of outsourcing services.

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Qualfon Announces Strategic Acquisition of MAR Graphics

Qualfon Announces Strategic Acquisition of MAR Graphics

Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a...

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Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment

Qualfon Recognized as a Major Contender in the Everest Group PEAK Matrix Assessment

Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.

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