Highland Park, Michigan – October 28, 2025 – Qualfon’s Learning & Development team has been named a Top 10 winner in the 2025 OnCon Icon Awards, a distinction determined through peer and community voting among industry professionals nationwide. This recognition highlights our commitment to developing people who deliver exceptional results for clients and meaningful career growth for associates.
The OnCon Icon Awards evaluate teams based on demonstrated impact within their organizations and the broader industry, contributions to professional communities through thought leadership, innovation, and exceptional leadership. Winners represent the most respected Learning & Development teams as voted by their industry peers.
Developing Talent That Drives Results
Learning & Development at Qualfon extends beyond training programs. We create self-paced courses with interactive elements, such as video role-plays and group activities. We use AI-powered simulations that give associates instant feedback on their skills. We identify performance gaps quickly and build targeted training to close them. Our teams don’t just complete courses. They practice real scenarios, receive personalized coaching, and build expertise that translates into better customer experiences. For four decades, we’ve understood that technology and processes serve as support systems, but we believe it’s our people who drive success. This Top 10 recognition validates our commitment to developing talent that sets Qualfon apart in the customer experience industry."Our passion for people, creativity in learning, and relentless pursuit of excellence shape not just our organization, but the success of those we serve. This recognition reflects years of dedication from our entire L&D department in creating programs that deliver real results and meaningful career advancement."
–Dr. Marvie Wright, Vice President of Learning and Development at Qualfon
