Highland Park, Michigan – November 3, 2026 – Qualfon’s Quality Analytics & Insights team has earned the No. 1 spot in the Data & Analytics category of the 2026 OnCon Icon Awards, a distinction determined through peer and community voting among industry professionals. This recognition highlights our commitment to turning customer interaction data into insights that improve experiences for customers and drive results for clients. The OnCon Icon Awards evaluate teams based on demonstrated impact within their organizations and the broader industry, and contributions to professional communities through thought leadership, innovation, and exceptional leadership. With each organization limited to roughly 200 internal votes, support from professionals at other companies carried our team to first place among the Top 100 honorees.
Turning Customer Data Into Action
Qualfon’s Quality Analytics & Insights team helps clients identify problems that lie in the data, then turns those findings into actionable insight for clients and our internal teams alike. The team treats quality as more than a compliance scorecard. They monitor proactively and look at why interactions succeed or fail, going beyond pass/fail scores. Pairing quality monitoring with speech analytics offers one example, showing what drives customer satisfaction and where conversations break down. Automation widens coverage across interactions, and our analysts bring the context and judgment that turn data into clear direction.
Those insights reach well beyond one department. Operations leaders use them to refine workflows, and our Training team builds coaching around the skill gaps they reveal. When teams work from the same information, improvement spreads across the whole program instead of staying isolated. For four decades, we’ve understood that technology and processes serve as support systems, but we believe it’s our people who drive success. This recognition belongs to the skilled analysts behind that work.
"This recognition reflects the expertise, dedication, and hard work of our Quality Analytics & Insights team. The support we received from voters across organizations beyond Qualfon makes this achievement even more meaningful. It shows that our work is making an impact beyond our own organization. I'm grateful to everyone who supported us and to our Quality Analytics & Insights team for the work that made this recognition possible."
–Aifred Selwyn Rogacion, Global Vice President of Shared Services at Qualfon
What This Means for Our Clients
When you partner with Qualfon, you gain a team that treats every interaction as a chance to learn more about your customers. Our Quality Analytics & Insights team gives you visibility into performance across every channel and site and flags trends early, so you can act before small issues grow. Those insights help associates deliver more consistent experiences for your customers.
"A proud moment for our Quality Analytics & Insights team! This recognition reflects what can be achieved when talented people come together with a shared vision, trust the power of data, and focus on delivering results. Thank you to everyone who voted and supported us along the way."
–Catherine Pamplona, Senior Director and Global Head of Quality Analytics & Insights at Qualfon
About Qualfon
Qualfon is a global BPO provider of omnichannel customer experience and business support solutions with locations on several continents. We are an agile partner specializing in call center support, revenue growth, and marketing services, committed to serving our clients and their customers throughout the customer journey.
Learn more about Qualfon’s Call Center Support, CX Innovation, and Back Office Support Services.
About OnConferences
OnConferences connects top executives across various industries, promoting collaboration, innovation, and thought leadership through conferences, awards, and networking opportunities. The OnCon Icon Awards recognize exceptional teams through peer and community voting, celebrating organizations that demonstrate leadership, drive innovation, and make significant impact within their fields.
