News and Awards

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Qualfon Welcomes David Lakamp as Senior Director of Operations

July 14, 2025

Highland Park, Michigan, USA – July 14, 2025 – Qualfon, a leading provider of customer experience solutions, announces the appointment of David Lakamp as Senior Director of Operations, serving as a Subject Matter Expert for CX Insurance industry operations.

Qualfon Mexico Earns Top Company Recognition for Workplace Excellence

June 23, 2025

Mexico City, Mexico – June 23, 2025 – Qualfon's Mexico City operations have been recognized as one of the top companies in the 500+ employee category by Súper Empresas Expansión. The designation as an "Empresa Culturalmente Poderosa" (Culturally Powerful Company) underscores how our mission to be the best and make each person's life better fosters an award-winning workplace culture.

Qualfon Earns Great Place To Work® Certification in the Philippines for the Third Year in a Row

December 18, 2024

Highland Park, Michigan, USA – December 18, 2024 – Qualfon, a global leader in delivering omnichannel customer experiences and business process outsourcing solutions, is proud to announce its recognition as a Great Place to Work® Certified™ company in the Philippines...

Qualfon Data Services Group Earns URAC Accreditation in Health Contact Center Accreditation: NCP, Version 6.0 Program

December 12, 2024

Highland Park, Michigan, USA – December 12, 2024 – Qualfon Data Services Group, LLC is proud to announce that it has earned URAC accreditation for Health Contact Center Accreditation: NCP, Version 6.0 Program. URAC is the independent leader in promoting health care...

Qualfon Acquires Certain Rainbow Graphics’ Assets, Expanding Client Services and Elevating Print & Digital Offerings

December 9, 2024

Highland Park, Michigan, USA – December 9, 2024 – Qualfon, single source provider of world-class Customer Experience solutions, announced the acquisition of select client relationships and related assets from Rainbow Graphics, expanding its print and digital service...

Qualfon Celebrates Notable Advancement in the 2024 Everest Group CXM Services PEAK Matrix® Assessment, Marking Six Consecutive Years as a Major Contender

September 10, 2024

Qualfon, a leading provider of world-class Customer Experience solutions, is proud to announce its continued success as a Major Contender in the 2024 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas. This milestone represents Qualfon’s sixth consecutive year on the PEAK Matrix, reflecting its substantial progress in market impact and service delivery capabilities.