News and Awards

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Qualfon Earns Great Place To Work® Certification in the Philippines for the Third Year in a Row

December 18, 2024

Highland Park, Michigan, USA – December 18, 2024 – Qualfon, a global leader in delivering omnichannel customer experiences and business process outsourcing solutions, is proud to announce its recognition as a Great Place to Work® Certified™ company in the Philippines...

Qualfon Data Services Group Earns URAC Accreditation in Health Contact Center Accreditation: NCP, Version 6.0 Program

December 12, 2024

Highland Park, Michigan, USA – December 12, 2024 – Qualfon Data Services Group, LLC is proud to announce that it has earned URAC accreditation for Health Contact Center Accreditation: NCP, Version 6.0 Program. URAC is the independent leader in promoting health care...

Qualfon Acquires Certain Rainbow Graphics’ Assets, Expanding Client Services and Elevating Print & Digital Offerings

December 9, 2024

Highland Park, Michigan, USA – December 9, 2024 – Qualfon, single source provider of world-class Customer Experience solutions, announced the acquisition of select client relationships and related assets from Rainbow Graphics, expanding its print and digital service...

Qualfon Celebrates Notable Advancement in the 2024 Everest Group CXM Services PEAK Matrix® Assessment, Marking Six Consecutive Years as a Major Contender

September 10, 2024

Qualfon, a leading provider of world-class Customer Experience solutions, is proud to announce its continued success as a Major Contender in the 2024 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas. This milestone represents Qualfon’s sixth consecutive year on the PEAK Matrix, reflecting its substantial progress in market impact and service delivery capabilities.

Qualfon Names Ian Jones as First Chief Marketing Officer

August 15, 2024

Ian Jones brings a distinguished background, having served as Managing Director of Qualfon’s Integrated Solutions Group for the past four years. His leadership has significantly expanded digital services and integrated technology solutions, contributing to Qualfon’s growth integrating performance marketing with the company’s 30 year history in customer service.

Qualfon and Accurity Solutions Forge Partnership to Set Industry Standards in Trust and Safety

June 20, 2024

Qualfon, a leading global provider of business services, is excited to announce a strategic partnership with Accurity Solutions, a prominent leader in trust and safety as a service. This collaboration aims to enhance Qualfon’s trust and safety practices by providing innovative solutions that safeguard consumers, fortify brand integrity and cultivate trust through positive interactions and experiences.