News and Awards

What people are saying about Qualfon

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Qualfon Announces Leadership Transition: Doug Kearney Appointed CEO

January 17, 2024

Qualfon, a global business services provider, is pleased to announce a significant leadership transition. Doug Kearney, formerly President and Chief Operating Officer, has been appointed as Chief Executive Officer of Qualfon, effective January 1, 2024. Concurrently, Mike Marrow, the former CEO, has retired from this position.

Qualfon Hiring 500 People in Metro Detroit

October 9, 2023

Qualfon, a global business service provider, and Dialog Direct, a Qualfon Company, have announced plans to hire an additional 500 new employees to support its growth in the insurance industry at our headquarters in Highland Park, MI. As one of the city’s largest employers, this expansion will continue to increase employment opportunities in the community.

Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

October 11, 2022

Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment. This accomplishment is a direct result of Qualfon’s commitment to helping clients transform their businesses by investing in a full suite of capabilities.

Qualfon Opens New Engagement Center in Mexico City

June 2, 2022

Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects.

Qualfon is Recognized on Comparably’s Top 100 Large Companies List for the Best Companies for Diversity Award

March 1, 2022

Qualfon, a full-service business process outsourcing (BPO) provider, is proud to be recognized on Comparably’s 2021 Top 100 Large companies list (more than 500 employees) for the Best Companies for Diversity Award. The award was based on 15 million ratings from employees of color across 70,000 companies. Rankings were determined by a series of questions in 16 core culture metrics, including compensation, career growth, leadership and work environment.

Qualfon Hosts Johnstown Engagement Center Reopening and Provides over 400 Job Opportunities

February 18, 2022

Qualfon, a full-service business process outsourcing (BPO) provider, has announced plans to hire 400 new employees to support its growth in the telecommunications industry at its Johnstown, Pennsylvania engagement center. The growth and success of this site will make Qualfon one of the largest employers in the city. With this announcement, Qualfon will host a grand re-opening of the engagement center featuring a ribbon cutting ceremony on Tuesday, February 22 at 2 p.m.