News and Awards

Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage to DTE wind and solar projects over a five-year period. Dialog Direct joins more than 300 Michigan businesses and nearly 30,000 residential customers in using MIGreenPower to reduce their impact on the environment and drive more clean energy to the grid.

Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a wide variety of products and solutions to print distributors, mailers, agencies and clients nationwide. Their extensive digital imaging and bindery departments offer a multitude of value-added features.

Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.

Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.

Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading outsourcing service provider by IAOP, validating the tremendous growth that Qualfon has experienced in the last 25 years. Qualfon’s international footprint currently includes 24 global delivery centers providing contact center services, on-demand print and fulfillment, marketing strategies and creative services.

Qualfon, a full-service marketing solutions and customer experience services provider, is seeing tremendous growth at its Guyana campus despite the global Coronavirus pandemic. For 15 years, Qualfon has been an established BPO provider in Guyana and is the most tenured and largest private employer in the country. From the beginning, Guyana has been a desirable outsourcing location for Qualfon’s clients due to its native-English-speaking population, cultural familiarity with the U.S. and competitive services. Recently, Qualfon had been challenged from a staffing perspective and business was feeling the impact. As part of an on-going audit, Qualfon identified a noticeable degradation in the class fill and attrition rates in Guyana.