News and Awards

Qualfon, a full-service marketing solutions and contact center service provider, continues to grow its Cebu, Philippines operations by providing job opportunities, despite the Coronavirus pandemic. A majority of businesses in Cebu have temporarily stopped operations following the implementation of the enhanced community quarantine (ECQ); however, the policies put forth by Qualfon Cebu to keep its employees safe has allowed it to continue supporting the needs of its clients as they are deemed essential critical businesses. Qualfon’s Global Task Force is taking extraordinary measures to protect the health and well-being of their employees by ensuring social distancing, enhanced cleaning services, meal and transportation allowances and work-at-home arrangements.

Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new, state-of-the-art fulfillment center in North Las Vegas, NV.

Qualfon, a full-service business process outsourcing (BPO), marketing solutions and contact center service provider, held its annual global leadership summit in Mexico City, Mexico, last month. Since the arrival of CEO Mike Marrow in 2012, Qualfon has grown from a footprint of six near and offshore sites with revenues of $109M to a peak of 16,000 employees in 27 global delivery centers around the world generating annual revenues of $400M.

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This marks the first year Qualfon has been recognized on the PEAK Matrix by Everest Group; an indicator of the company’s investment in a full spectrum of capabilities to drive transformations for its clients and create differentiation in the market.

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a finalist in the BPO of the Year category at the CCW Excellence Award Ceremony. "The CCW Excellence Awards represent the best and brightest in customer contact. Being named a finalist honors your organization in a place of forward thinking and innovation, as we all work to move our industry forward,” said Michael DeJager, Principal Analyst & Divisional Director, Customer Contact Week.

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC). Qualfon was recognized for its innovation in the South American country of Guyana and its commitment to its clients and employees, providing unique service delivery plans and solutions to fit their needs.