News and Awards

What people are saying about Qualfon

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Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients

May 7, 2020

Dialog Direct, a Qualfon company and provider of full-service marketing solutions, fulfillment and logistic services, has opened a new, state-of-the-art fulfillment center in North Las Vegas, NV.

Qualfon Celebrates 25 Years of Service by Recognizing Leadership, Innovation and the Mission of Becoming the Best and Making Each Person’s Life Better

February 13, 2020

Qualfon, a full-service business process outsourcing (BPO), marketing solutions and contact center service provider, held its annual global leadership summit in Mexico City, Mexico, last month. Since the arrival of CEO Mike Marrow in 2012, Qualfon has grown from a footprint of six near and offshore sites with revenues of $109M to a peak of 16,000 employees in 27 global delivery centers around the world generating annual revenues of $400M.

Qualfon Recognized in the Everest Group PEAK Matrix Assessment

July 25, 2019

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This marks the first year Qualfon has been recognized on the PEAK Matrix by Everest Group; an indicator of the company’s investment in a full spectrum of capabilities to drive transformations for its clients and create differentiation in the market.

Qualfon Selected as a Finalist for CCW BPO of the Year

July 24, 2019

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a finalist in the BPO of the Year category at the CCW Excellence Award Ceremony. "The CCW Excellence Awards represent the best and brightest in customer contact. Being named a finalist honors your organization in a place of forward thinking and innovation, as we all work to move our industry forward,” said Michael DeJager, Principal Analyst & Divisional Director, Customer Contact Week.

Qualfon Named BPO Innovator of the Year

June 18, 2019

Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC). Qualfon was recognized for its innovation in the South American country of Guyana and its commitment to its clients and employees, providing unique service delivery plans and solutions to fit their needs.

Qualfon Named BPO Investor of the Year

May 29, 2019

Qualfon was named BPO Investor of the Year by Caribbean Export during a special ceremony earlier this month at the Outsource to the Caribbean Conference 2019 (OCC). This prestigious award distinguishes organizations for remarkable achievements that foster expansion and investments in the Caribbean.