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Qualfon Hosts Johnstown Engagement Center Reopening and Provides over 400 Job Opportunities

February 18, 2022

Qualfon, a full-service business process outsourcing (BPO) provider, has announced plans to hire 400 new employees to support its growth in the telecommunications industry at its Johnstown, Pennsylvania engagement center. The growth and success of this site will make Qualfon one of the largest employers in the city. With this announcement, Qualfon will host a grand re-opening of the engagement center featuring a ribbon cutting ceremony on Tuesday, February 22 at 2 p.m.

Qualfon Receives Leadership Recognition on IAOP’s 2022 Global Outsourcing 100 List

February 16, 2022

Qualfon has been recognized as a leader on the 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s top service providers that are acknowledged for providing the full suite of outsourcing services.

Qualfon Opens New State of the Art Outsourcing Facility

January 12, 2022

Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.

Qualfon announces strategic acquisition of digital demand generation and internet-based advertising agency, LeadVision Media

December 3, 2021

Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to consumers.

Qualfon Recognized as a Major Contender in the 2021 Everest Group PEAK Matrix Assessment

July 22, 2021

Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in a full suite of capabilities to drive transformations for its clients.

Qualfon’s Cebu location celebrates 15 years of service

July 8, 2021

Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines. Qualfon was the second BPO company to establish operations in Cebu and has since grown to four Philippines locations across Cebu, Manila and Dumaguete.