Qualfon Celebrates Notable Advancement in the 2024 Everest Group CXM Services PEAK Matrix® Assessment, Marking Six Consecutive Years as a Major Contender
Qualfon, a leading provider of world-class Customer Experience solutions, is proud to announce its continued success as a Major Contender in the 2024 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas. This milestone represents Qualfon’s sixth consecutive year on the PEAK Matrix, reflecting its substantial progress in market impact and service delivery capabilities.
Qualfon Names Ian Jones as First Chief Marketing Officer
Highland Park, Michigan, USA – August 15, 2024 – Qualfon, single source provider of world-class Customer Experience solutions, proudly announces the appointment of Ian Jones as its inaugural Chief Marketing Officer (CMO). Ian Jones brings a distinguished background, having served as Managing Director of Qualfon’s Integrated Solutions Group for the past
Qualfon and Accurity Solutions Forge Partnership to Set Industry Standards in Trust and Safety
Highland Park, Michigan – June 20, 2024 – Qualfon, a leading global provider of business services, is excited to announce a strategic partnership with Accurity Solutions, a prominent leader in trust and safety as a service. This collaboration aims to enhance Qualfon’s trust and safety practices by providing innovative solutions that safeguard
Qualfon to Inaugurate New Site in Cagayan de Oro, Philippines
Highland Park, Michigan – May 16, 2024 – Qualfon, a leading global business services provider, is pleased to announce the inauguration of its new CX center in Cagayan de Oro, Philippines. Qualfon’s new location enhances the company’s 20-year CX leadership presence in the Philippines and harmonizes well with existing bases in
Qualfon Welcomes Christian Bosse as Senior Vice President of Strategic Account Management, Bringing Proven Leadership in Customer-Centric Roles
Highland Park, Michigan, USA – April 5, 2024 – Qualfon, a global business services provider, proudly welcomes Christian Bosse as the new Senior Vice President of Strategic Account Management. Christian brings an exceptional track record of strategic leadership in customer-centric roles. Prior to joining Qualfon, Christian served as the Chief Customer
Christina Ungaro Joins Qualfon as Chief Global Mergers & Acquisitions Officer
Highland Park, Michigan, USA – February 14, 2024 – Qualfon, a global business services provider, is proud to welcome Christina Ungaro as its Chief Global Mergers & Acquisitions Officer. Christina will continue to enhance and refine Qualfon’s programmatic approach to mergers and acquisitions, with a keen emphasis on cultivating enduring value
Qualfon Welcomes Rob Deal as Senior VP of Healthcare and Insurance, Reinforcing Industry Leadership
Highland Park, Michigan, USA – February 7, 2024 – Qualfon, a global business services provider, proudly announces the appointment of Rob Deal as Senior Vice President, Healthcare and Insurance. Rob brings more than 35 years of unparalleled experience in sales within the healthcare market, spanning health insurance, provider services and pharmaceuticals.
Qualfon Expands Global Reach with Strategic Acquisition of Quebec-based Outsourced Engagement Center Provider VOXDATA Solutions
Qualfon, a premier Customer Experience and Marketing Services provider, is excited to announce the successful completion of the acquisition of VOXDATA Solutions, a distinguished call center located in the French-speaking province of Quebec, Canada. This strategic development represents a significant achievement in Qualfon’s ongoing commitment to augmenting customer experience capabilities and broadening its global presence
Qualfon Announces Leadership Transition: Doug Kearney Appointed CEO
Highland Park, Michigan, USA – January 17, 2024 – Qualfon, a global business services provider, is pleased to announce a significant leadership transition. Doug Kearney, formerly President and Chief Operating Officer, has been appointed as Chief Executive Officer of Qualfon, effective January 1, 2024. Concurrently, Mike Marrow, the former CEO, has