News and Awards

What people are saying about Qualfon

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Industry Peers Rank Qualfon Quality Analytics & Insights No. 1 Data & Analytics Team

November 3, 2026

Highland Park, Michigan – November 3, 2026 – Qualfon’s Quality Analytics & Insights team has earned the No. 1 spot in the Data & Analytics category of the 2026 OnCon Icon Awards, a distinction determined through peer and community voting among industry professionals. This recognition highlights our commitment to turning customer interaction data into insights that improve experiences for customers and drive results for clients. The OnCon Icon Awards evaluate teams based on demonstrated impact within their organizations and the broader industry, and contributions to professional communities through thought leadership, innovation, and exceptional leadership.

Qualfon Named a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas

October 26, 2026

Highland Park, Michigan – October 26, 2026 - Everest Group has named Qualfon a Major Contender in its Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas. Everest Group assessed 63 CXM service providers on two dimensions, market impact and vision and capability, using its annual RFI process, client reference checks, and ongoing analysis of the CXM services market. This marks Qualfon's seventh year as a Major Contender on Everest Group's PEAK Matrix.

Qualfon Brings 700+ Jobs to Irving, Commits to Free College Education for Site Employees

September 23, 2026

Irving, Texas — September 23, 2026 — Qualfon, a global provider of omnichannel customer experience and business support solutions, today announced the opening of a new customer experience center in Irving, Texas. The facility will support a leading financial services company and will employ more than 700 people.

A Homegrown Leader for a New Era: Alfonso J. Gonzalez Named CEO of Qualfon

July 14, 2026

Highland Park, Michigan, USA - July 14, 2026 - Qualfon is proud to announce that Alfonso J. Gonzalez has assumed the role of Chief Executive Officer. His appointment signals a new chapter for the company, one defined by a sharpened strategic focus, a restructured leadership team, and a renewed commitment to the mission that has guided Qualfon since its founding.

Employee Voices Drive Qualfon Philippines to Fourth Consecutive Great Place to Work® Certification

January 13, 2026

Highland Park, Michigan, USA – January 13, 2026 – Qualfon, a global leader in delivering omnichannel customer experiences and business process outsourcing solutions, is proud to announce its recognition as a Great Place to Work® Certified™ company in the Philippines for the fourth consecutive year. This achievement is a testament to Qualfon's global commitment to cultivating inclusive, empowering, and supportive workplaces that value the contributions and well-being of every team member.

Industry Peers Rank Qualfon Learning & Development Among Nation’s Top 10

October 28, 2025

Highland Park, Michigan – October 28, 2025 – Qualfon’s Learning & Development team has been named a Top 10 winner in the 2025 OnCon Icon Awards, a distinction determined through peer and community voting among industry professionals nationwide. This recognition highlights our commitment to developing people who deliver exceptional results for clients and meaningful career growth for associates.