Insurance

We help large insurance companies educate, inform and add value for their policyholders.

Insurance

Not only do we have extensive experience in the insurance space, including health, life, Medicare, and property and casualty (P&C), our suite of insurance-specific products and services creates personalized interactions, leverages technology and utilizes advanced business processes for a cost-effective way to stay relevant and profitable.

We start with data to deliver highly relevant messaging and customer experiences across traditional, digital, mobile and social channels. Next, our internal licensing expertise allows us to maximize the number of licensed agents, which reduces ramp up times and delivers program scalability.

With licensed agents trained to attract, sell, service, retain and enroll consumers on behalf of insurance carriers, agencies, and third-party administrators, we continue to drive results like increased customer satisfaction while also reducing the cost to serve.

Services Provided

  • Acquisition Services
  • Onboarding and Orientation Services
  • Customer Care Services
  • Policyholder Outreach
  • Claims Management
  • Retention/Renewal
  • Insurance Agent Support Services
  • Back Office

Lines of Business

  • Homeowners
  • Automobile
  • Farm & Ranch
  • General Liability
  • Personal Umbrella
  • Boat
  • Motorcycle

Benefits

  • Increased policy owner acquisition
  • Lower cost per acquisition
  • Increased customer satisfaction
  • Increased operational efficiency

Value

  • Licensed in all 51 U.S. jurisdictions
  • Dedicated licensing department
  • Compliant and scalable
  • Predictive lead scoring and behavioral routing

Our Insurance Solutions

Strategy Insight and Analysis

  • Prospective Policy Owner Data Analysis
  • Policy Owner Insights and Segmentation
  • Persona Development
  • Multichannel, Multi-Touch Campaign Management
  • Path to Purchase Strategy Development

Sales and Acquisition

  • Lead Generation
  • Lead Qualification
  • Lead Nurturing
  • Acquisition and Policy Underwriting
  • Policy Owner Enrollment (Licensed and Non-Licensed)
  • End-to-End Sales Channel Management

Policy Owner Support

  • Customer Support
  • Policy Administration and Servicing
  • Claims Processing
  • Customer Retention
  • Agency Management

Our Proven Insurance Results

Our average tenure for management is 45.5 months

History of meeting and exceeding client performance expectations ensures outperformance of other providers and internal centers

Low attrition ensures value for your outsourced operations with strong agent tenure of 16.5 months

More ways we can work for you

Competitive Advantage

Extensive experience working with P&C companies to develop and execute contact center strategies that make them more nimble competitors.

Data-Driven Enhancements

Proven success leveraging contact center data delivers cost reductions, enable sales, and improve service, including increases in NPS and CSAT.

Customer Experience Excellence

Expertise redesigning contact center procedures allows us to infuse empathy into service interactions and create personal connections that build relationships and loyalty.

People-First Culture

Leadership Academy and Mission Office programs invest in employees, boosting engagement, work quality, tenure, and increasing value of the person behind every customer interaction.

Let’s Talk. Contact Us Today.