Fulfillment, Distribution, & CX Solutions for CPG Brands

Keeping your brand at the top of consumers’ minds is a full-time endeavor, but with our experts and CDP at the ready, you’ll be ahead of the game. We mine deeper wells of customer data to provide insights and strategies for personalized outreach and communications. But we also can help optimize your operations, build and manage eCommerce sites, fulfill orders, and coordinate distribution services. Our specialty is providing 360-degree business support to keep your brand and customers connected.

Our CX Solutions

Treasure Performance – Customer Data Platform

Richer customer data and native AI modeling to create personalized messaging and support for consumers
Deeper audience demographics, behavior mapping, and buying habits
Actionable insights from real-time data and customer actions
Predictive AI performance enhancements
Customer profiling and propensity scoring
Audience segmentation
Variable, personalized messaging
Customizable reporting and dashboards

Customer Care

24/7 customer service coverage
Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
Multilingual support and AI-powered accent neutralization for enhanced communication
Cross-channel customer service, including email, social media, chat and phone
Self-service options, including structured chat and generative AI applications
Call routing and multi-tier call handling
Technical support for websites and apps

Trust & Safety

FDA certification
PDMA certification
PCI-DSS 3.2 and SSAE 16
Good manufacturing practice
ISO certified
Consumer data privacy protection and compliance
Brand reputation management in online channels
Transparency and disclosure in advertising
Quality control that ensures ads meet high-quality standards and run on approved networks
Fraud prevention, including click fraud and fake impressions

Revenue & Lead Generation

Processes to increase average order value and lifetime value of customers
Data and insights around market trends that drive behavior
Strategic upselling and cross-selling tools that use predictive AI to suggest additional products
Lead qualification and modeling that matches consumers to the products they’re most likely to buy
Loyalty programs that reward repeat customers
Individualized customer communications
Omnichannel marketing, brand presence, and support
Customer satisfaction analysis

Customer Acquisition & Retention

Proven methodologies that reduce your cost-per-lead
Targeted and personalized messaging sequences deliver up to 250% more leads
Propensity insights from Treasure Performance, our powerful CDP platform
Optimized outreach strategies and messaging

On Demand Fulfillment

Warehousing and order fulfillment
Filling, packing, and shipping capabilities
Broker and distribution services
B2B shipments that meet complex routing guidelines and regulations
Rebate management programs
Social commerce services to let customers shop from their favorite social channels
8-hour order dispatch and 2-day nationwide shipping
eCommerce platforms and order management tools
Sampling services
Operations that scale up or down to serve changing customer demand and seasonal trends

CX Solutions for
Consumer Packaged Goods

Channel Sales Management

Customer acquisition strategy planning
Multichannel, multi-touch campaign management
Multichannel customer engagement support
Direct store delivery (DSD)
Alternative delivery channels
Account management

Distribution & Fulfillment Support

Product sampling fulfillment
Promotional (POS/POP) fulfillment
Product/eCommerce fulfillment
B2B bulk distribution
Literature Fulfillment
Full and mixed-case fulfillment
Pallet fulfillment
Inventory management
Logistics management

Case Studies

A Large Consumer Packaged Goods Company

A snack food provider wanted to optimize their order process for the 22,000 smaller retailers who carried its products nationwide. By developing an online ordering system and seizing upsell opportunities, we decreased costs by 40%, increased the average order by 50%, and generated $32 million in annual sales for our client.

A Major Makeup & Skincare Brand

One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls. With a custom-built system for associates that helped incentivize personal touches on each call, we helped increase upgrade offers by 21% and boosted revenue by $56,711.

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

Know what your customers want before they do

Our CX Solutions

CX Solutions for
Consumer Packaged Goods

Case Studies

A Large Consumer Packaged Goods Company

A Major Makeup & Skincare Brand

Let's Connect

Email Us

Call Us

Find Us

Know what your customers want before they do

Our CX Solutions

CX Solutions for Consumer Packaged Goods

Case Studies

A Large Consumer Packaged Goods Company

A Major Makeup & Skincare Brand

Let's Connect

Email Us

Call Us

Find Us

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CX Solutions for
Consumer Packaged Goods