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Keeping your brand at the top of consumers’ minds is a full-time endeavor, but with our experts and CDP at the ready, you’ll be ahead of the game. We mine deeper wells of customer data to provide insights and strategies for personalized outreach and communications. But we also can help optimize your operations, build and manage eCommerce sites, fulfill orders, and coordinate distribution services. Our specialty is providing 360-degree business support to keep your brand and customers connected.

Our CX Solutions

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Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards
Qualfon customer care representative

Customer Care

  • 24/7 customer service coverage
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Technical support for websites and apps
Trust and safety management services

Trust & Safety

  • FDA certification
  • PDMA certification
  • PCI-DSS 3.2 and SSAE 16
  • Good manufacturing practice
  • ISO certified
  • Consumer data privacy protection and compliance
  • Brand reputation management in online channels
  • Transparency and disclosure in advertising
  • Quality control that ensures ads meet high-quality standards and run on approved networks
  • Fraud prevention, including click fraud and fake impressions
Scale effortlessly using the system

Revenue & Lead Generation

  • Processes to increase average order value and lifetime value of customers
  • Data and insights around market trends that drive behavior
  • Strategic upselling and cross-selling tools that use predictive AI to suggest additional products
  • Lead qualification and modeling that matches consumers to the products they’re most likely to buy
  • Loyalty programs that reward repeat customers
  • Individualized customer communications
  • Omnichannel marketing, brand presence, and support
  • Customer satisfaction analysis
Smiling customer service representative wearing a headset

Customer Acquisition & Retention

  • Proven methodologies that reduce your cost-per-lead
  • Targeted and personalized messaging sequences deliver up to 250% more leads
  • Propensity insights from Treasure Performance, our powerful CDP platform
  • Optimized outreach strategies and messaging
End-to-end fulfillment solutions for businesses

On Demand Fulfillment

  • Warehousing and order fulfillment
  • Filling, packing, and shipping capabilities
  • Broker and distribution services
  • B2B shipments that meet complex routing guidelines and regulations
  • Rebate management programs
  • Social commerce services to let customers shop from their favorite social channels
  • 8-hour order dispatch and 2-day nationwide shipping
  • eCommerce platforms and order management tools
  • Sampling services
  • Operations that scale up or down to serve changing customer demand and seasonal trends
Unified customer communication strategies
End-to-end services for packaged goods brands
Packaged Goods Montage 3
Customer care and fulfillment for packaged products
Comprehensive support services for packaged goods industry

CX Solutions for
Consumer Packaged Goods

Channel management strategy visual

Channel Sales Management

  • Customer acquisition strategy planning
  • Multichannel, multi-touch campaign management
  • Multichannel customer engagement support
  • Direct store delivery (DSD)
  • Alternative delivery channels
  • Account management
Streamlined product distribution operations

Distribution & Fulfillment Support

  • Product sampling fulfillment
  • Promotional (POS/POP) fulfillment
  • Product/eCommerce fulfillment
  • B2B bulk distribution
  • Literature Fulfillment
  • Full and mixed-case fulfillment
  • Pallet fulfillment
  • Inventory management
  • Logistics management

Case Studies

A Large Consumer Packaged Goods Company

A snack food provider wanted to optimize their order process for the 22,000 smaller retailers who carried its products nationwide. By developing an online ordering system and seizing upsell opportunities, we decreased costs by 40%, increased the average order by 50%, and generated $32 million in annual sales for our client.
Read the Case Study

A Major Makeup & Skincare Brand

One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls. With a custom-built system for associates that helped incentivize personal touches on each call, we helped increase upgrade offers by 21% and boosted revenue by $56,711.
Read the Case Study

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All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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