back office

We streamline your back office processes, so you can focus on staying front and center with your customers.

What We Offer

Email Management

Timing is everything. Our email response and web forms help process a variety of your customer and third-party requests, including: Escalations, shipping changes, billing adjustments, and more.

Data Entry and Image Processing

Accuracy is key. Reduce your operational costs and improve your bottom line with speed and efficiency. Let us review scanned images and faxes, analyze content and process, and handle relevant transactions.

Claims Management

Claims processing can be costly. Avoid risk of error with our claims management services: Review of eligibility, claims status, analysis of claims documents, determination of claim approval, and claim denial or payment.   

Exception Handling

Rely on us when tasks need an additional layer of knowledge and expertise. We rectify exceptions created during the service delivery cycle, resolve incomplete/problem orders, shipping re-routes, system kick-outs or lost data, and re-billing.

Escalated Issue Analysis and Resolutions

Quickly and efficiently handle escalated issue transactions from the customer or third-party partners, including: Shipping and transportation logistics changes, billing review and adjustments, manual system updates, payments, and customer/provider profiles.

Multichannel Response Handling

Back office chat, email, social or SMS support is a cost-effective solution to handling issue resolution such as product delivery status, product quality, returns and refunds. Our trained agents provide high-quality service in every reply and channel.

How You Benefit

Six Sigma-based Practices

  • Quality assurance drives all processes to be as streamlined as possible
  • Data-driven analysis for more efficient process management
  • Measurable ROI metrics gives you insight to what works and what doesn’t

Improved Performance

  • 24-hour turnaround with global coverage keeps you competitive
  • 97% accuracy rate for keying and data entry significantly reduces error risk
  • Experienced client relationship management team

Reduced Expenses

  • Avoid costly staffing variations during fluctuating business cycles
  • Investment in training and equipment expense is greatly reduced
  • Cost-effective and customizable solutions save you time as well as money

Increased Margins

  • Rapid implementation and training times start meeting your needs immediately
  • Employees across the globe ready to meet your back office outsourcing needs
  • Investment in training and equipment is low so your bottom line can stay high

What We Offer

Email Management

Timing is everything. Our email response and web forms help process a variety of your customer and third-party requests, including: Escalations, shipping changes, billing adjustments, and more.

Data Entry and Image Processing

Accuracy is key. Reduce your operational costs and improve your bottom line with speed and efficiency. Let us review scanned images and faxes, analyze content and process, and handle relevant transactions.

Claims Management

Claims processing can be costly. Avoid risk of error with our claims management services: Review of eligibility, claims status, analysis of claims documents, determination of claim approval, and claim denial or payment.   

Exception Handling

Rely on us when tasks need an additional layer of knowledge and expertise. We rectify exceptions created during the service delivery cycle, resolve incomplete/problem orders, shipping re-routes, system kick-outs or lost data, and re-billing.

Escalated Issue Analysis and Resolutions

Quickly and efficiently handle escalated issue transactions from the customer or third-party partners, including: Shipping and transportation logistics changes, billing review and adjustments, manual system updates, payments, and customer/provider profiles.

Multichannel Response Handling

Back office chat, email, social or SMS support is a cost-effective solution to handling issue resolution such as product delivery status, product quality, returns and refunds. Our trained agents provide high-quality service in every reply and channel.

How You Benefit

Six Sigma-based Practices

  • Quality assurance drives all processes to be as streamlined as possible
  • Data-driven analysis for more efficient process management
  • Measurable ROI metrics gives you insight to what works and what doesn’t

Improved Performance

  • 24-hour turnaround with global coverage keeps you competitive
  • 97% accuracy rate for keying and data entry significantly reduces error risk
  • Experienced client relationship management team

Reduced Expenses

  • Avoid costly staffing variations during fluctuating business cycles
  • Investment in training and equipment expense is greatly reduced
  • Cost-effective and customizable solutions save you time as well as money

Increased Margins

  • Rapid implementation and training times start meeting your needs immediately
  • Employees across the globe ready to meet your back office outsourcing needs
  • Investment in training and equipment is low so your bottom line can stay high

Where We Rank

Back Office Employees

%

Accuracy

%

Up to 50% cost savings in both operations and production

Clients supporting back office functions

How We’re Different

Flexible

We offer flexible and scalable pricing models to match demand and give you the competitive advantage.

Accountable

We employ actionable and continual Six Sigma-based practices to maintain high standards of quality assurance.

Customizable

We provide customizable analysis for custom-designed solutions and pilot programs that ensure your success.

Reputable

Our expert global production and management teams onshore, nearshore, and offshore help your costs stay low and your productivity remains high.

Flexible

We offer flexible and scalable pricing models to match demand and give you the competitive advantage.

Accountable

We employ actionable and continual Six Sigma-based practices to maintain high standards of quality assurance.

Customizable

We provide customizable analysis for custom-designed solutions and pilot programs that ensure your success.

Reputable

Our expert global production and management teams onshore, nearshore, and offshore help your costs stay low and your productivity remains high.

Clients We’ve Helped

Customer Objective

  • Accelerate insurance title and mortgage processes to cost-effectively meet market demands
  • Reduce information errors and decrease risk by lowering the number of title claims
  • Speed up turnaround times to gain a competitive edge in the fast-paced mortgage industry

Our Solution

  • 97% accuracy guarantee
  • Rapid implementation and training
  • Production teams overseas and in the U.S.

Results

  • Reduced error rates from 15% to 5%, lowering the number of costly title claims
  • Enhanced scalability to avoid costly hiring, training and equipment expenses
  • Trusted partner to help with title and mortgage products and special projects