back office
We streamline your back office processes, so you can focus on staying front and center with your customers.What We Offer
Email Management
Timing is everything. Our email response and web forms help process a variety of your customer and third-party requests, including: Escalations, shipping changes, billing adjustments, and more.
Data Entry and Image Processing
Accuracy is key. Reduce your operational costs and improve your bottom line with speed and efficiency. Let us review scanned images and faxes, analyze content and process, and handle relevant transactions.
Claims Management
Claims processing can be costly. Avoid risk of error with our claims management services: Review of eligibility, claims status, analysis of claims documents, determination of claim approval, and claim denial or payment.
Exception Handling
Rely on us when tasks need an additional layer of knowledge and expertise. We rectify exceptions created during the service delivery cycle, resolve incomplete/problem orders, shipping re-routes, system kick-outs or lost data, and re-billing.
Escalated Issue Analysis and Resolutions
Quickly and efficiently handle escalated issue transactions from the customer or third-party partners, including: Shipping and transportation logistics changes, billing review and adjustments, manual system updates, payments, and customer/provider profiles.
Multichannel Response Handling
Back office chat, email, social or SMS support is a cost-effective solution to handling issue resolution such as product delivery status, product quality, returns and refunds. Our trained agents provide high-quality service in every reply and channel.
How You Benefit
Six Sigma-based Practices
- Quality assurance drives all processes to be as streamlined as possible
- Data-driven analysis for more efficient process management
- Measurable ROI metrics gives you insight to what works and what doesn’t
Improved Performance
- 24-hour turnaround with global coverage keeps you competitive
- 97% accuracy rate for keying and data entry significantly reduces error risk
- Experienced client relationship management team
Reduced Expenses
- Avoid costly staffing variations during fluctuating business cycles
- Investment in training and equipment expense is greatly reduced
- Cost-effective and customizable solutions save you time as well as money
Increased Margins
- Rapid implementation and training times start meeting your needs immediately
- Employees across the globe ready to meet your back office outsourcing needs
- Investment in training and equipment is low so your bottom line can stay high
What We Offer
Email Management
Timing is everything. Our email response and web forms help process a variety of your customer and third-party requests, including: Escalations, shipping changes, billing adjustments, and more.
Data Entry and Image Processing
Accuracy is key. Reduce your operational costs and improve your bottom line with speed and efficiency. Let us review scanned images and faxes, analyze content and process, and handle relevant transactions.
Claims Management
Claims processing can be costly. Avoid risk of error with our claims management services: Review of eligibility, claims status, analysis of claims documents, determination of claim approval, and claim denial or payment.
Exception Handling
Rely on us when tasks need an additional layer of knowledge and expertise. We rectify exceptions created during the service delivery cycle, resolve incomplete/problem orders, shipping re-routes, system kick-outs or lost data, and re-billing.
Escalated Issue Analysis and Resolutions
Quickly and efficiently handle escalated issue transactions from the customer or third-party partners, including: Shipping and transportation logistics changes, billing review and adjustments, manual system updates, payments, and customer/provider profiles.
Multichannel Response Handling
Back office chat, email, social or SMS support is a cost-effective solution to handling issue resolution such as product delivery status, product quality, returns and refunds. Our trained agents provide high-quality service in every reply and channel.
How You Benefit
Six Sigma-based Practices
- Quality assurance drives all processes to be as streamlined as possible
- Data-driven analysis for more efficient process management
- Measurable ROI metrics gives you insight to what works and what doesn’t
Improved Performance
- 24-hour turnaround with global coverage keeps you competitive
- 97% accuracy rate for keying and data entry significantly reduces error risk
- Experienced client relationship management team
Reduced Expenses
- Avoid costly staffing variations during fluctuating business cycles
- Investment in training and equipment expense is greatly reduced
- Cost-effective and customizable solutions save you time as well as money
Increased Margins
- Rapid implementation and training times start meeting your needs immediately
- Employees across the globe ready to meet your back office outsourcing needs
- Investment in training and equipment is low so your bottom line can stay high
Where We Rank
Back Office Employees
%
Accuracy
%
Up to 50% cost savings in both operations and production
Clients supporting back office functions
How We’re Different
Flexible
We offer flexible and scalable pricing models to match demand and give you the competitive advantage.
Accountable
We employ actionable and continual Six Sigma-based practices to maintain high standards of quality assurance.
Customizable
We provide customizable analysis for custom-designed solutions and pilot programs that ensure your success.
Reputable
Our expert global production and management teams onshore, nearshore, and offshore help your costs stay low and your productivity remains high.
Flexible
We offer flexible and scalable pricing models to match demand and give you the competitive advantage.
Accountable
We employ actionable and continual Six Sigma-based practices to maintain high standards of quality assurance.
Customizable
We provide customizable analysis for custom-designed solutions and pilot programs that ensure your success.
Reputable
Our expert global production and management teams onshore, nearshore, and offshore help your costs stay low and your productivity remains high.
Clients We’ve Helped
Customer Objective
- Accelerate insurance title and mortgage processes to cost-effectively meet market demands
- Reduce information errors and decrease risk by lowering the number of title claims
- Speed up turnaround times to gain a competitive edge in the fast-paced mortgage industry
Our Solution
- 97% accuracy guarantee
- Rapid implementation and training
- Production teams overseas and in the U.S.
Results
- Reduced error rates from 15% to 5%, lowering the number of costly title claims
- Enhanced scalability to avoid costly hiring, training and equipment expenses
- Trusted partner to help with title and mortgage products and special projects
