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WHAT IT INCLUDES

BENEFITS

When you engage Qualfon back office support services, we’ll help streamline your operations, lowering costs and boosting efficiency. With our proven processes, highly-trained teams, and high-tech tools, we can improve your business processes and help you scale to new heights.

We can help with things like:

  • Guiding enrollment or claims processes
  • Detecting and flagging potential fraud
  • Reviewing and managing regulatory compliance
  • Monitoring and optimizing quality assurance services
  • Forecasting and managing staffing needs
  • Exceed customer expectations and boost customer satisfaction

WHAT IT IS

BENEFITS

When you work with us, you get:

  • Access to 1,000 back office employees around the globe
  • Fast data entry with meticulous accuracy
  • AI-informed processes that help us cut your operations and production costs by up to 50%
  • Data-rich reports with actionable insights and recommendations

What We Offer

smart

Smart Automation

Our back office solutions begin with expert associates who use rule-based processing and AI to deliver high-quality research, adept document handling, and smart decision-making. You get access to more brain power and custom solutions to help you reach your goals.

24-7

24/7/365 Service

With cost-effective locations all over the world, we’re able to offer continuous support to clients across all kinds of industries. Having multiple strategic locations means we can source the best people to suit your needs, all while reducing expenses and increasing margins.

faster support

Faster Customer Support

With proven strategies for handling your back office needs, we can accomplish tasks in minutes or hours instead of days or weeks. When customers expect quick resolutions, efficient service can boost customer satisfaction and increase revenue.

flexible

Flexible Solutions

Our flexible pricing models can match your demand and give you a competitive edge in your industry. And with solutions that scale with your business, we provide guidance and accountability as you grow, year over year.

standards

High Internal Standards

We hold our teams to high standards so they can help raise yours. Thanks to Six Sigma-based practices that allow for actionable and continual improvement, we can offer unparalleled quality assurance to you.

Case Studies

A Well-Known Grocery Delivery Service

When our client experienced a period of rapid growth one holiday season, they quickly outstripped the capabilities of their customer service team. As demand grew, their email support team fell behind and email responses took longer to dispatch. We hired and onboarded 40 new agents to clear the backlog of 10,000 emails in their service queue. Within four weeks, new agents responded to 6.5 emails per hour, and within a year, each agent could clear 9 emails per hour, achieving a customer satisfaction score of 98%.
Read the Case Study

A Top Mortgage Service Provider

When demand for our client’s services grew, they fell behind on their pending paperwork. Nearly 100% of all files needed immediate review with a high level of attention to detail. Within one month, we trained and added more than 500 global employees to their title and mortgage processing team. We reduced their backlog of files by 89%, dropped error rates from 15% to 5%, and eliminated operational inefficiencies, saving them millions of dollars in the process.
Read the Case Study

Let's Connect

Are you ready to learn how our award-winning solutions and expert-led teams can support your business operations?

Contact Us
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