CX Support for Technology Companies & Customers

From offering internal IT support for your workforce to providing empathetic troubleshooting and service for your customers, we can handle it all. If you need help setting up the networks, systems, and software your business needs, we’ve got you covered. But we also offer superior customer support across generations of products with our hands-on product labs and expert associates.

Our CX Solutions

Tech Support

24/7 access to enterprise IT support for your business and staff
Systems custom-built to meet your own standards for security, compliance, and processes
Experts who recommend system optimizations and software updates to keep your tech current and prevent future issues
Faster solutions to resolve service requests and keep business running smoothly

Customer Retention

Faster resolution times that increase customer satisfaction and lower costs
Individualized messaging and follow-up after support calls
Omnichannel brand presence and support
Optimized outreach strategies and messaging
Customer insights from our powerful CDP, Treasure Performance
Customer satisfaction analysis

Customer Care

24/7 customer service coverage
Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
Multilingual support and AI-powered accent neutralization for enhanced communication
Cross-channel customer service, including email, social media, chat and phone
Self-service options, including structured chat and generative AI applications
Call routing and multi-tier call handling
Hands-on labs where we set our associates up with generations of your products so they can troubleshoot issues in real time with customers
Technical support for websites and apps

CX Solutions for Technology

Enterprise Service Desk

Incident management
Software installation, maintenance, and ongoing management
Change roll-outs and management
Knowledge management and training

Consumer Tech Support

Onsite support
Remote support
Self-service support options
AI and chatbot support tools
Proactive support

Case Studies

A Global Consumer Electronics Company

Our client needed to handle customer service calls for both warrantied and legacy products, and it struggled to help its contact center associates properly diagnose and address customer issues. Creating a unique blend of CRM and service support, we were able to reduce associate training by 27% while increasing expertise in a wider variety of products. Better service improved overall customer satisfaction scores and dropped handling times by 52%.

A Publicly Traded P&C Insurance Provider

One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

TECHNOLOGY

Faster IT support for both customers & employees