Our Solution
- Developed and hosted web-based “Marketing Solutions Center”
Results
More than $100 million in written premiums
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0
M
Achieved 90% of targeted agent participation in the 1st year
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%
How Qualfon Increased Customer Retention by 160% for a Major Telecommunications Provider
A telecommunications provider faced a growing challenge: high-value Fiber customers were canceling service at alarming rates, and traditional save tactics weren’t working. Installation delays and service issues drove most cancellation requests, but even when those problems were controllable, associates struggled to convert frustrated customers into satisfied subscribers.