Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Marisol Sanchez and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement and communication.
Whether you want to learn more about being a better mentor or manager or are looking for ways to motivate and invest in your employees, this is the podcast for you.
New to our Mission Qualfon podcast? Listen to this episode first!
Episode 1: What Makes a Good Mentor and/or Mentee? Mike Marrow, CEO of Qualfon
Home is where the heart is, with Jan Aquino, VP of Operations
Episode 7 | July 3, 2020
The Philippines is one of the leading outsourcing destinations in the world, but what makes Qualfon unique in such a competitive marketplace? Hear from Jan Aquino, VP of Operations, as he speaks about his 17-year journey in the BPO space and finally finding his home at Qualfon. Born and raised in Dumaguete, Jan shares why the city is known for its rich talent pool and cross-cultural alignment. Also hear how he was recently impacted by the COVID-19 crisis, in both his personal and professional life, while being quarantined in Manilla for more than 100 days. After working at seven different BPOs throughout his career, hear Jan’s insights into what makes Qualfon unique.
Stronger Together with Cultural Alignment, Kristi Walsh, VP of Client Relations
Episode 6 | June 19, 2020
There is a lot to consider when exploring a new outsource provider, but how important is cultural alignment when selecting a new BPO? Hear from Kristi Walsh, VP of Client Relations at Qualfon, as she speaks to the importance of cultural alignment within an organization and how it ties back to employee engagement and client satisfaction. Qualfon’s culture and mission programs are critical to driving performance for our clients because well-trained and engaged agents provide better performance. Learn how we strive to be the best for our clients and make each person’s life better.
How to Be the Best and Make Each Person’s Life Better, with Roberto Sanchez Mejorada, Chief Mission Officer
Episode 5 | June 4, 2020
Most companies, including BPOs, have a mission statement that demonstrates their core values, but do they have a dedicated Mission Office, including a Chief Mission Officer? Qualfon does! On this episode of Mission Qualfon, Roberto Sanchez Mejorada, Chief Mission Officer of Qualfon, describes his commitment and dedication to the Qualfon mission to be the best and make each person’s life better. Learn how the five pillars of our mission program (Care@Work, Learn@Work, Fun@Work, Give@Work and Communication@Work) ensure we help as many people as possible pursue their total vocation.
Stairway to the Best Version of Yourself, with Lyman Baete, Manager of Higher Education
Episode 4 | May 21, 2020
Does your enterprise employer own an accredited University or offer education and skills-development opportunities to both you AND your families? Qualfon does! On this episode of Mission Qualfon, you will learn about education opportunities available through Qualfon’s Learn@Work program, promoting continuous improvement, skills development and higher education. Lyman Baete, Manager of Higher Education at Qualfon, shares some of the programs developed for our employees, including our 52-step career pathing program, 1,100+ skills-development courses offered through LinkedIn Learning and the opportunity to earn a bachelor’s or master’s degree through our accredited Rochat University. Hear how these programs are encouraging each employee to become the best version of themselves.
Learn@Work, with Kim Carr, Process Optimization Engineering Team
Episode 3 | May 7, 2020
On this episode of Mission Qualfon, you will hear from one of our most tenured and loyal employees, Kim Carr. Hear about Kim’s 16-year journey with Qualfon, as she successfully advanced from an agent to a dedicated Director of Client Relations for one of our most strategic accounts and largest online e-retailer. Today, Kim provides leadership for process engineering across multiple clients. Learn how Qualfon’s education, training and continuous improvement programs help ensure each person has a chance to pursue their total vocation, in life and at work.
The New Kid on the Block, with Ian Jones, SVP of Integrated Solutions
Episode 2 | April 23, 2020
On this episode of Mission Qualfon, you will hear from Qualfon’s SVP of Integrated Solutions, Ian Jones, speak about Qualfon’s Integrated Marketing Solutions line of business, including data analytics, digital communications, on-demand print and fulfillment services. Also, hear how Ian’s impression of the Mission has impacted him in his short time at Qualfon and how it differs from other large corporations he’s worked for in the past.
What Makes a Good Mentor and/or Mentee? Mike Marrow, CEO of Qualfon
Episode 1 | April 1, 2020
On the first episode of Mission Qualfon, you will hear from Qualfon’s CEO, Mike Marrow, speak about a topic that he’s very passionate about – mentorship. Find out what makes a good mentor hear from his very own mentee and learn what we’re doing as company to make each person’s life better.