Search Icon
close1

Mission Podcasts

Hear more about our unique point of view

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Aimee Sibul and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement and communication.

Whether you want to learn more about being a better mentor or manager or are looking for ways to motivate and invest in your employees, this is the podcast for you.

Subscribe

Apple Podcast | Google Play | Overcast | Spotify | Pocket Cast | Breaker | Radio Public

Open Comments with Mike Marrow, Qualfon CEO

Episode 35 | September 13, 2021

On this episode, Jeremy and Marisol welcome back Qualfon CEO Mike Marrow to discuss one of Qualfon’s many differentiators for measuring the mission’s impact. Mike tells the story behind the creation of his anonymous, biweekly “You Matter with Mike” survey and why he fundamentally believes in having open communication between employees and supervisors. Mike unpacks his passion for analyzing employee feedback and explains how it helps Qualfon gain insight into tricky blind spots.

Coming of Age with the Mission with Juan Pablo Gonzalez, Manager, POET (Process Optimization Engineering Team

Episode 34 | August 27. 2021

One of our POET (Process Optimization Engineering Team) managers, Juan Pablo (JP) Gonzalez joins Jeremy and Marisol for a conversation surrounding his family’s creation of Qualfon. As the son of Qualfon Chairman and Founder, Alfonso Gonzalez, JP has grown up with insight into the soul of the mission. He shares the memories he has of watching the mission evolve and how he found his own path to Qualfon after pursing a degree in physics.

Embodying Total Vocation through Learn@Work Education with Matt Carleton Leadership Academy Senior Manager

Episode 33 | August 13, 2021

On this episode, Jeremy and Marisol are joined by Qualfon’s Advance Leadership Academy Senior Manager, Matt Carleton. Matt discusses Qualfon’s efforts in helping shape the future of employees that will one day lead the company. Matt shares his many backgrounds including the army, the automobile industry and even selling insurance. His faith gave him the courage to strive for having a larger impact and guided him in creating the leadership programs in place today. Matt believes in developing employees holistically by encouraging them to pursue their total vocation.

The Wonders of Working at Qualfon with Katie Anderson, Benefits Generalist

Episode 32 | July 30, 2021

After celebrating her 20th anniversary at Qualfon, our Benefits Generalist Katie Anderson joins Jeremy and Marisol for a conversation surrounding her origin story, the path she’s taken along the way and the impact she’s witnessed the mission have on everyone it touches. Throughout her career, Katie has had almost every role you could hold at Qualfon. She began as an agent on the phones and after years of living out different pieces of her total vocation, Katie found her place in the benefits department at Qualfon. She shares her experiences with Qualfon’s mission to be the best and make each person’s life better and explains why she believes in 360-degree approach.
Living Up to the Mission with Sincerity, Consistency and Good Relationships with Aimee Sibul, Mission Office Manager

Episode 31 | July 16, 2021

On this episode of Mission Qualfon, Jeremy and Marisol talk to our Mission Manager in Cebu, Aimee Sibul, on her deep involvement in the Mission Office. Aimee details her passion in contributing to the development and evolution of the Qualfon Mission through the years, and why she feels she truly belongs to the organization, the people and its culture. Starting off as a fun coordinator, Aimee recalls how she took the challenge to think outside the proverbial box to be where she is right now – bringing her energy and passion to influencing Qualfon’s Mission Leaders in staying true to our company ideals. Aimee proceeds to highlight how Qualfon employees’ sincerity, consistency and good relationships are the drivers that make the Mission work as it should.

The Qualfon Differentiator: Applying our Mission to Every Interaction with our Employees, Clients and their Customers with Doug Kearney, President and Chief Operating Officer

Episode 30 | July 2, 2021

Qualfon’s President and Chief Operating Officer, Doug Kearney sits down with Jeremy and Marisol for this week’s Mission Qualfon episode. Although his path began in finance, he tells the story of how he made his way into the BPO industry and dives into what it’s like to run a mission-driven company. Doug discusses how our mission to “be the best and make each person’s life better” is not just directed to our employees, but our clients and their customers. Doug also shares insight into the challenges he has to overcome in the business world on a day-to-day basis.

The Uniqueness of Our Philosophy and Culture with Tracy Beck, Vice President of Operations

Episode 29 | June 18, 2021

On this episode of Mission Qualfon, Vice President of Operations, Tracy Beck, joins Marisol and Jeremy for an open conversation about the changes she’s noticed take place within the BPO industry. Tracy reminisces about the road that led to her becoming a VP of Operations at Qualfon. During her first seasonal position as an agent supervisor for a retail catalog, she recalls being quickly captivated by the dynamic between supervisors, managers, and the workforce team. Tracy takes a profound look at where the industry was when she started and reflects on how far it’s come since then. She keys in on the shift that’s taken place within the BPO culture and how it’s helped evolve her leadership style today.

Being a Positive Force While Seeking Your Total Vocation with Jason Skurupey, Mission Office Operations Director

Episode 28 | June 4. 2021

On this fun-filled episode of Mission Qualfon, Jeremy and Marisol chat with Jason Skurupey about his start with Qualfon when he was 18 years old. Jason’s 14-years of contact center Operations experience lead him to shift to the Mission Office where he currently serves as Missions Operations Director. He talks about the concept of reaching one’s total vocation, the challenges of personally spreading the Mission amidst the pandemic, and the fulfillment he receives in living the Qualfon mission. Listen to him also discuss what it’s like working with our Chief Mission Officer, Roberto Sanchez Mejorada.

Moving Fast at Qualfon with Summer Dennis, Managing Director

Episode 27 | May 21, 2021

Season two of the Mission Qualfon podcast continues with Marisol and Jeremy having an insightful conversation with Managing Director, Summer Dennis. Summer discusses the beginning of her career in the BPO business and, like many of us, she had no idea what BPO meant when going into her interview. She further explains how her extensive, 10-year experience in the BPO field led to her starting at Qualfon in November of 2019, just months before the COVID-19 pandemic hit. Because of her current role at Qualfon, she doubles down on her passion for training and why she believes it’s vital to give people the proper foundation to achieve success.

It’s the Small Things with Alvaro Perezalonso, Sr. Manager of Process Optimization

Episode 26 | May 7. 2021

On this episode of Mission Qualfon, Alvaro Perezalonso joins Jeremy and Marisol for an honest conversation about the impact Qualfon has had on his life. From meeting his future wife in training to reconnecting with the team when he was diagnosed with cancer, it’s safe to say Alvaro and Qualfon share a beautiful story together. He reminisces about growing up with two artists as parents and how it helped develop his passions for Muay Thai and Six Sigma. Little did he know becoming a man of many talents would lead to him overseeing the Continuous Improvement team today. He further discusses his life experiences, the importance of being supported, and why he values the relationships at Qualfon.

Footer Image
4-Qualfon-full-color-tagline-horizontal-1
white-footer
Footer Image
Qualfon Corporate Logo

13700 Oakland Avenue
Highland Park, MI 48203

877-261-0804

Privacy Policy | Site Map
Your Privacy Choices
CA Privacy Notice
© 2025 Qualfon. All rights reserved.

Transparency in Coverage – Machine-readable Files

email_4546924

Email Us

phone

Call Us

Icon

Find Us

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

Go Back Continue

You are leaving Qualfon.com and being redirected to Qualfon’s Consumer Privacy Page where you can find a Right To Know Access Request Form.

Go Back Proceed

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

You are leaving Qualfon.com and being redirected to our confidential Speak Up platform

Go Back Proceed

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

Go Back Continue

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

Go Back Continue

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

Go Back Continue

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

Go Back Continue