With our locations around the world, we can offer you and your customers around-the-clock care and troubleshooting for any kind of IT issues. Our support teams don’t just read scripts – they become hands-on experts so they can offer faster and more solutions for both you and your end users.
We can help with things like:
Solving tech issues with enterprise support for your internal operations
Providing IT support to help customers resolve issues with your products or services
Training knowledgeable associates in your products and giving them hands-on workshops where they can troubleshoot complex issues in real-time
Building stronger customer trust by offering easy access to real experts, tailored solutions to their problems, and quicker issue resolution
Recommending system optimizations, software updates, and the latest best practices to prevent future tech issues
When you work with us, you get:
Access to tech support across multiple time zones for your business and your customers
Systems tailored to meet your company’s internal compliance and security standards
Associates who can troubleshoot product issues one-on-one with consumers, using hands-on labs we create to support multiple generations of products or software
What We Offer
Consumer Tech Support
Our teams help customers navigate your products with less frustration, from setup to troubleshooting. Tap into our global network of well-trained associates who can take the heavy lift of IT support off your plate.
Enterprise IT Help Desk
Solutions customized to your business can handle service requests, knowledge management systems, incident management, and more thanks to our well- trained full-service staff you can access anytime.
Decades of Expertise
We’ve been supporting businesses and customers in the tech space for more than three decades. With dedicated experts on staff, we stay on top of the newest regulations, trends, and tools so you don’t have to.
Prevention
To help you avoid future tech issues, we provide detailed recommendations for system optimizations, software updates, and industry best practices that keep your tools competitive and above board.
Faster Solutions
Internally, IT problems slow teams down. Externally, they erode consumer trust. Thanks to teams all over the globe, we can offer faster IT solutions to keep your business running smoothly and your customers satisfied.
Hands-On Labs
We create labs where our associates can interact with your products in real-time. This lets us offer the best tech support to your customers by troubleshooting first-hand.
Our client needed to handle customer service calls for both warrantied and legacy products, and it struggled to help its contact center associates properly diagnose and address customer issues. Creating a unique blend of CRM and service support, we were able to reduce associate training by 27% while increasing expertise in a wider variety of products. Better service improved overall customer satisfaction scores and dropped handling times by 52%.
One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.