Mission Podcasts

Ever wonder what qualities or traits it takes to become a successful project manager? Being a project manager is like being a conductor; you are coordinating an orchestra made up of many different instruments working together to get to the end goal. On this episode of Mission Qualfon, Tracy Flanigan, Project Manager at Qualfon, discusses the importance of teamwork, internal collaboration and a mentor/mentee program in a project management role. Hear about her recent projects, including a playbook for COVID-19 Safety at Work and Work-at-Home (WAH) agents, both vital to the success of the organization moving forward. Come learn the ins and outs of project management and the skills it takes to get a standing ovation at the end of your performance (project).

Are you familiar with Qualfon? Do you know what the term BPO means? If you answered no to either question, this is the podcast for you. Hear from Mike Marrow, Chief Executive Officer, as he gives listeners a masterclass on the evolution of the BPO industry, including the history of Qualfon. Hear from three BPO veterans as they dive into the ins and outs of the industry as it relates to people, process and technology.

The Philippines is one of the leading outsourcing destinations in the world, but what makes Qualfon unique in such a competitive marketplace? Hear from Jan Aquino, VP of Operations, as he speaks about his 17-year journey in the BPO space and finally finding his home at Qualfon. Born and raised in Dumaguete, Jan shares why the city is known for its rich talent pool and cross-cultural alignment. Also hear how he was recently impacted by the COVID-19 crisis, in both his personal and professional life, while being quarantined in Manilla for more than 100 days. After working at seven different BPOs throughout his career, hear Jan’s insights into what makes Qualfon unique.

There is a lot to consider when exploring a new outsource provider, but how important is cultural alignment when selecting a new BPO? Hear from Kristi Walsh, VP of Client Relations at Qualfon, as she speaks to the importance of cultural alignment within an organization and how it ties back to employee engagement and client satisfaction. Qualfon’s culture and mission programs are critical to driving performance for our clients because well-trained and engaged agents provide better performance. Learn how we strive to be the best for our clients and make each person’s life better.

Most companies, including BPOs, have a mission statement that demonstrates their core values, but do they have a dedicated Mission Office, including a Chief Mission Officer? Qualfon does! On this episode of Mission Qualfon, Roberto Sanchez Mejorada, Chief Mission Officer of Qualfon, describes his commitment and dedication to the Qualfon mission to be the best and make each person’s life better. Learn how the five pillars of our mission program (Care@Work, Learn@Work, Fun@Work, Give@Work and Communication@Work) ensure we help as many people as possible pursue their total vocation.

Does your enterprise employer own an accredited University or offer education and skills-development opportunities to both you AND your families? Qualfon does! On this episode of Mission Qualfon, you will learn about education opportunities available through Qualfon’s Learn@Work program, promoting continuous improvement, skills development and higher education. Lyman Baete, Manager of Higher Education at Qualfon, shares some of the programs developed for our employees, including our 52-step career pathing program, 1,100+ skills-development courses offered through LinkedIn Learning and the opportunity to earn a bachelor’s or master’s degree through our accredited Rochat University. Hear how these programs are encouraging each employee to become the best version of themselves.