Overview
Qualfon designed and hosted an eStore fulfillment system for a large American automotive manufacturer, streamlining its collateral distribution to its national dealer network. The solution integrated eStore order fulfillment into a consolidated distribution process while improving delivery efficiency.
The Challenge
Our Solution
Qualfon designed and hosted an eStore fulfillment system that integrated eStore order fulfillment into a weekly consolidated distribution process. The solution also included custom assembly and in-store recipient routing to facilitate efficient delivery, proof of delivery (POD), and downloadable items, along with an automated dealer billing process.
The Results
- Reduced costs by $8.5 million.
- Achieved 98% utilization.
- Reached 90%+ user satisfaction with eStore functionality.
About Qualfon
Qualfon is a global BPO provider of omnichannel customer experience and business support solutions with locations on several continents. We are an agile partner specializing in call center support, revenue growth, and marketing services committed to serving our clients and their customers throughout the customer journey.
Learn more about Qualfon’s Fulfillment Solutions, including Amazon Prep Services such as Fulfilled by Merchant (FBM), Seller Fulfilled Prime (SFP), and Fulfilled By Amazon (FBA Prep) services.
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