Blogs | Qualfon Business Insights & Industry Trends

The Dreaded ANOC: The Importance of Communicating With Empathy

Qualfon will send out millions of Annual Notice of Change (ANOC) documents to plan members this fall to announce changes in Medicare Advantage and Supplement plan benefits. For members, this represents a wealth of information to read through and process, along with several calculations to determine if their plan is still the best fit for them and their families. For most Medicare Advantage and Supplement health plans, however...

From Cost Center to Revenue Engine: Rethinking the Role of the Contact Center

If you’re still treating your customer service team as a back-office cost, you’re falling behind. Today’s contact centers are no longer just about issue resolution. They’re data-rich environments with the power to influence revenue, drive retention, and fuel product innovation.

Unlocking Sales Potential Through Integrated Sales Solutions

This article is a guest contribution from Everest Group, a leading research and advisory firm. The insights and perspectives shared in this piece are those of the authors, Chhandak Biswas and Sarvesh Shaw. We’re pleased to feature their expertise on integrated sales solutions on our platform.

5 Things To Ask When Selecting a Fulfillment by Amazon (FBA) Prep Partner

The world’s largest retailer offers many benefits to sellers, but like any well-designed, complex system, many pieces and parts must be in place for it to work. In other words, the details matter. One benefit offered to sellers is Fulfillment by Amazon (FBA) services.

3rd Party Shippers Are Missing The Mark

In today’s ecommerce landscape, consumer expectations are shifting in ways many third-party shippers have failed to recognize.

Harnessing the Power of Customer Insights: Turning Customer Data into Revenue Growth

This article is a guest contribution from Everest Group, a leading research and advisory firm. The insights and perspectives shared in this piece are those of the authors, Chhandak Biswas and Kartik Arora. We’re pleased to feature their expertise on leveraging customer data for revenue growth on our platform.

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