Blogs | Qualfon Business Insights & Industry Trends

No Missed Deadlines, No Midnight Panic: Choosing the Right Direct Mail & Fulfillment Partner

We’ve all been there. It’s late at night and you’re refreshing your email, waiting for confirmation that your campaign materials will actually show up tomorrow. Your vendor said they’d handle it, but their last update was vague at best.

August 2025: The Golden Window for Ecommerce Brands to Switch to 3PL for FBA Prep

As Amazon prepares to phase out its FBA prep services by January 1, 2026, ecommerce brands that have relied on Amazon for prep operations face a pivotal decision. While the end of FBA prep may feel disruptive, it creates an opportunity for a more strategic, efficient, and scalable path forward: partnering with a third-party logistics (3PL) fulfillment provider.

Seller Fulfilled Prime: Is It Right for Your Growing Business?

Amazon’s Prime badge is synonymous with fast, free, and reliable delivery—and sellers know the power that little logo wields. While Fulfillment by Amazon (FBA) is the traditional route to access Prime customers, Seller Fulfilled Prime (SFP) offers an alternative for businesses that want the Prime boost without giving up control of their fulfillment operations.

Unlocking Agent Potential: The Secret to Outstanding Customer Service

Contact center agents are the first human interaction customers encounter when they reach out to a brand. These agents form the frontline of customer support and sales, serving as a pivotal component of any enterprise’s Customer Experience (CX) strategy.

5 Things To Look For In A Print Vendor

In the world of B2B printing, choosing the right print partner can significantly impact your business operations, efficiency, and customer satisfaction. Whether you’re struggling with consistency, turnaround times, or scalability, a partner that can meet your unique needs is essential. Here are five critical factors to consider when evaluating potential print partners.

The Dreaded ANOC: The Importance of Communicating With Empathy

Qualfon will send out millions of Annual Notice of Change (ANOC) documents to plan members this fall to announce changes in Medicare Advantage and Supplement plan benefits. For members, this represents a wealth of information to read through and process, along with several calculations to determine if their plan is still the best fit for them and their families. For most Medicare Advantage and Supplement health plans, however...

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