Qualfon to Inaugurate New Site in Cagayan de Oro, Philippines
Highland Park, Michigan – May 16, 2024 – Qualfon, a leading global business services provider, is pleased to announce the inauguration of its new CX center in Cagayan de Oro, Philippines. Qualfon’s new location enhances the company’s 20-year CX leadership presence in the Philippines and harmonizes well with existing bases in
Qualfon Welcomes Christian Bosse as Senior Vice President of Strategic Account Management, Bringing Proven Leadership in Customer-Centric Roles
Highland Park, Michigan, USA – April 5, 2024 – Qualfon, a global business services provider, proudly welcomes Christian Bosse as the new Senior Vice President of Strategic Account Management. Christian brings an exceptional track record of strategic leadership in customer-centric roles. Prior to joining Qualfon, Christian served as the Chief Customer
Christina Ungaro Joins Qualfon as Chief Global Mergers & Acquisitions Officer
Highland Park, Michigan, USA – February 14, 2024 – Qualfon, a global business services provider, is proud to welcome Christina Ungaro as its Chief Global Mergers & Acquisitions Officer. Christina will continue to enhance and refine Qualfon’s programmatic approach to mergers and acquisitions, with a keen emphasis on cultivating enduring value
Qualfon Welcomes Rob Deal as Senior VP of Healthcare and Insurance, Reinforcing Industry Leadership
Highland Park, Michigan, USA – February 7, 2024 – Qualfon, a global business services provider, proudly announces the appointment of Rob Deal as Senior Vice President, Healthcare and Insurance. Rob brings more than 35 years of unparalleled experience in sales within the healthcare market, spanning health insurance, provider services and pharmaceuticals.
Qualfon Expands Global Reach with Strategic Acquisition of Quebec-based Outsourced Engagement Center Provider VOXDATA Solutions
Qualfon, a premier Customer Experience and Marketing Services provider, is excited to announce the successful completion of the acquisition of VOXDATA Solutions, a distinguished call center located in the French-speaking province of Quebec, Canada. This strategic development represents a significant achievement in Qualfon’s ongoing commitment to augmenting customer experience capabilities and broadening its global presence
Qualfon Announces Leadership Transition: Doug Kearney Appointed CEO
Highland Park, Michigan, USA – January 17, 2024 – Qualfon, a global business services provider, is pleased to announce a significant leadership transition. Doug Kearney, formerly President and Chief Operating Officer, has been appointed as Chief Executive Officer of Qualfon, effective January 1, 2024. Concurrently, Mike Marrow, the former CEO, has
Qualfon Hiring 500 People in Metro Detroit
Highland Park, Michigan – October 9, 2023 – Qualfon, a global business service provider, and Dialog Direct, a Qualfon Company, have announced plans to hire an additional 500 new employees to support its growth in the insurance industry at our headquarters in Highland Park, MI. As one of the city’s largest
Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
Highland Park, Michigan, USA – October 11, 2022 – Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment.
Qualfon Opens New Engagement Center in Mexico City
Highland Park, Michigan, USA – June 2, 2022 – Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects. Since the beginning of