Retail and eCommerce

Providing customer care, sales support, billing, and retention services for Retail and eCommerce clients for over two decades.

Retail

Today’s retail consumers want speed, convenience and an enjoyable shopping experience. Online shopping has been steadily replacing brick and mortar for the past decade, and store traffic continues to decline.

This makes omni-channel touch points a necessity in the retail environment. Not only must you offer ease of use when it comes to sales and service, but you also have to intimately understand your customers – their media usage habits, past purchase history, warranty, service and store preferences.

We have developed customer journey mapping to help our retail clients drive customer satisfaction and loyalty, which in turn increases sales. We also combine analytics and technology so that we are more than simply a contact center, but a trusted advisor.

Benefits

  • Improved customer engagement
  • Increased customer loyalty
  • Increased brand awareness
  • Improved sales conversion rates
  • Increased average order value (AOV-ARPU)

Value

  • Operating Efficiencies
  • Scalable Process
  • End-to-End Customized Solutions
  • Data Security
  • Quality and Compliance

Our Retail Solutions

Customer Engagement Support

  • Omni-Channel Customer Care
  • Sales & Service Support
  • Customer Retention
  • Escalations & Resolution
  • Upsell/Crossell
  • App Support
  • Billing and Order Status
  • Data Entry
  • Social Media Support
  • Centralized Customer Store Support
  • Pay-for-Performance Sales Channel

Commerce Hub Direct

  • Website/eStore
  • Order Management Platform
  • Catalog Allocation Management
  • Distribution Consolidation
  • Multichannel, Multi-Touch Customer Campaign Management
  • Customer Engagement Sales and Service Support
  • Product Fulfillment

Why trust us for Retail Solutions?

Sales support for a leader in mineral-based beauty-retail products for over ten years

Social media support for America’s most famous coffee company and coffeehouse chain

Customer care for a flash sales website for children’s clothing and accessories for over five years

More ways we can work for you

Industry Expertise

Service major retail clients, with more than 600 retail-focused agents globally, for over two decades, handling customer loyalty, customer support, eCommerce, sales and retention.

Personalized Customer Service

Effortless dot-com customer service and engagement plans for each customer persona drives action while also reducing the overall cost.

End-to-End Support

Provide multichannel customer support, peak season support, social monitoring and engagement, sales, acquisition, retention and back office support.

Let’s Talk. Contact Us Today.