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WHAT IT IS

BENEFITS

With cutting-edge AI tools and detailed consumer data, we can serve up brand experiences custom-fit to each person in your audience. This personalized approach leads to higher brand trust, increased loyalty, and deeper connections with new and repeat customers.

We can help with things like:

  • Offering self-service solutions that resolve issues quicker and improve customer satisfaction
  • Routing customers to the best people to solve their issues
  • Improving consumer relationships through robust data that gives each interaction a personal touch
  • Increasing the effectiveness and clarity of communication between associates and customers
  • Lowering rates of customer frustration with tech tools that enable individualized problem-solving and easier solutions to their issues

When you work with us, you get:

  • 360-degree business support optimized with the latest AI, technology, and tools
  • Self-service options that 73% of customers prefer to use
  • Higher customer satisfaction ratings
  • Custom-designed solutions that meet your needs with insights from battle-tested strategies and decades of experience
  • Comprehensive customer data analyzed to create plans for increased performance over time

What We Offer

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Effective Communication

With a wealth of data about your customers, we can tailor your communications to each individual to create more memorable marketing, increase sales, and make customers feel like you truly understand their needs.

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Treasure Performance

Our high-powered CDP aggregates rich information about your customers, which allows us to analyze trends and give recommendations for how to meet your goals and increase revenue month over month.

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Increased Brand Loyalty

What makes a loyal customer? Creating a brand people trust to prevent and resolve issues quickly. We equip our associates with the tools they need to proactively solve each challenge so customers leave satisfied.

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Channel Management

We can manage all your channels, from email and SMS marketing to handling your social channels, video, web messaging, co-browsing, and more. No matter how your customer prefers to get communications, we’re ready to meet them there.

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Intelligent Automations

Our tech includes automated tools to guide calls, create live transcripts, automate routine tasks, process documents, and analyze interactions, giving our associates everything they need to deliver meaningful interactions to consumers.

Case Studies

A National Insurance Provider

Without sacrificing customer experience, our client wanted to streamline their cost-per-call and cost-per-dispatch to improve their operational efficiency. By implementing new automation and network optimizations, we improved associate KPIs while dropping costs by 27% in 12 months.
Read the Case Study

A Global Consumer Electronics Company

With a wealth of products spanning decades, our client needed to give their customer service reps an easier way to find owner’s manuals, product information, claims, and more to improve their service metrics. By creating a custom-developed system with an easy-to-navigate knowledge database, customizable data reporting, and an unlimited license to use the program, we dropped handle times by 52% and grew first-time resolution to a 95% success rate.
Read the Case Study

A Major Makeup & Skincare Brand

One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls. With a custom-built system for associates that helped incentivize personal touches on each call, we helped increase upgrade offers by 21% and boosted revenue by $56,711.
Read the Case Study

Let's Connect

Are you ready to learn how our cutting-edge technology and expert-led teams can improve your customer engagement and satisfaction?

Contact Us
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Qualfon
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13700 Oakland Avenue
Highland Park, MI 48203

877-261-0804

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Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

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