Enroll More Warranty Customers with Exceptional CX

Warranties offer customers the opportunity to protect themselves against future dissatisfaction – but that means as a business, you have to deliver exceptional care. We offer warranty services in the auto, home, and consumer products industries that put people first, use the latest AI and tech tools to their best advantage, and foster loyalty, year over year. Together, we can offer your customers service with a personal touch, even as we help you scale.

Our CX Solutions

Treasure Performance – Customer Data Platform

Richer customer data and native AI modeling to create personalized messaging and support for consumers
Deeper audience demographics, behavior mapping, and buying habits
Actionable insights from real-time data and customer actions
Predictive AI performance enhancements
Customer profiling and propensity scoring
Audience segmentation
Variable, personalized messaging
Customizable reporting and dashboards

Lead & Revenue Generation

Inbound and outbound sales support
Omnichannel marketing campaigns and nurture sequences
Intelligent lead routing and audience segmentation
CDP-enriched communications strategies
Increased response rates with targeted delivery and personalized messaging sequences
Insights into market trends that drive customer behavior and how to leverage them

Trust & Safety

Data privacy protection and customer data security
Compliance with the GDPR, CCPA, and more international privacy regulations
Preventing, detecting and flagging potential fraud
Customer authentication and user verification
Platform protection
Quality assurance services
Social content moderation and management
Transparency in advertising
Ad and brand integrity across third-party networks
Licensed in all 50 states & Washington, D.C.

Direct Mail

Data acquisition
Customer segmentation and targeting
Predictive modeling
Start-to-finish creative development
Production and mailing
Variable data printing and print-on-demand
Response analysis and performance reporting
Services that scale up or down as needed
Cost optimization and postage savings

Customer Care

24/7 customer service coverage
Concierge service
Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
Multilingual support and AI-powered accent neutralization for enhanced communication
Cross-channel customer service, including email, social media, chat and phone
Self-service options, including structured chat and generative AI applications
Call routing and multi-tier call handling
Technical support for websites and apps

Customer Acquisition & Retention

Individualized customer communications
Omnichannel brand presence and support
Propensity insights from Treasure Performance, our powerful CDP platform
Individualized outreach strategies and messaging
Sophisticated sales training and ongoing associate coaching
Customer satisfaction analysis
Customer loyalty and retention support
eCommerce site design, development, and hosting

Back Office Support

Document handling and management
Quick and meticulous data entry
Smart AI automations for faster information processing
Quality assurance monitoring
Secure data handling
Data deduplication
Field support dispatch
Staff forecasting and management
24/7 business support

CX Solutions for Warranty

Automotive

Lead development and marketing support
Sales acquisition
Warranty customer support
Parts distribution

Consumer Products

Tech and IT support
Claims support and adjudication
Member support
Member retention and loyalty services
Technician management
Parts distribution

Home Appliances

Lead development and marketing support
Field sales support
Member support
Member retention and loyalty services
Claims support and adjudication
Technician management
Parts distribution

Case Studies

A Major Energy Provider

When a major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services, they were looking to hand off dispatch responsibilities and optimize the number of vehicles dispatched. By creating a system that automatically matched jobs with the right technicians, we reduced their handle time by 15% and saved them an average of $50,000 per month in dispatch costs.

A Global Automotive Brand

Our client had a goal to increase response and sales rates for their extended service warranty program. We created a system that captured when prospects took their vehicles in for service or had price concerns around service. From that data, we developed personalized communications that addressed their individual needs, increasing response rates by 46%, boosting sales by 8%, and generating $1.5 million in incremental sales.

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

WARRANTY

Create warranty experiences that drive loyalty