customer support

Offering the support you need to achieve the engagement, sales and loyalty you want.

Services

What can our Customer Support Solutions provide?

Delivering personalized customer experiences is the core of our business. Our goal, however, is to provide you with the customizable and scalable customer support necessary to not only keep your customers happy, but also keep them coming back. It’s why we offer a full range of online and offline support services.

Offline Back Office Support

  • Automated Email Support
  • Credit Report Ordering
  • Application Tech Support
  • Website Tech Support

Multichannel Response Handling

  • Inbound/Outbound Voice Follow-up
  • Social Media Response Management
  • Email Management and Email Support
  • Chat Support
  • Web Form Follow Up

What does this mean for your business?

Consistency

Actionable and continual Six Sigma based practices keep your processes running at maximum efficiency and operating at the most economical cost.

Accessibility

Global production and management teams located onshore, nearshore, and offshore to ensure timely and accurate delivery.

Customization

Flexible and scalable pricing models designed to match demand yet give you the most value for your business.

Expertise

Analysis of custom-designed solutions and pilot programs to ensure productivity is aligned with client directives.