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solutions

Keeping your customers connected and engaged to your brand with capabilities that are proven to achieve powerful results.

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Solutions and Industries

Why choose one when we can do it all?

Getting a customer’s attention is important, but keeping it is imperative. Our team is equipped with the expertise, capabilities and technology needed to deliver engaging experiences that generate new leads by resonating with them on a personal level. It is our obsession to offer insight-driven strategies that will speak to consumers through a broad mix of channels.

Our expertise in a wide and diverse range of industries ensures our knowledge and insight never stops growing. This allows connection whenever and however it is most convenient for customers, thus creating a remarkable customer experience that strengthens customer loyalty for all of our clients, whatever the industry.

Solutions

Customer Care

Customizable and scalable customer care keeps your customers happy, but also keeps them coming back.

Lead Generation

Digital and direct mail, social media customer service, and integrated engagement marketing generates new leads for your business.

Acquisition and Retention

Predictive technology integrated into the contact center utilizes analytics to increase sales and improve customer loyalty.

Sales

A people-first culture coupled with powerful data-driven marketing tactics qualifies leads and closes sales.

Customer Support

Above and beyond basic customer support and availability whenever support is needed helps prevent negative feedback, customer frustration, and product returns.

Industries

Telecommunications & Media

Customized programs and services designed to ensure sales agents determine customer needs and then suggest the best solutions.

Retail & eCommerce

Customer journey mapping designed to help retail clients drive customer satisfaction and loyalty, which in turn increases sales.

Healthcare

Expertise, capabilities and technology tailored to develop and manage member engagement and acquisition while lowering cost per conversion.

Insurance

Insurance-specific products and services creating personalized interactions and leverages technology for a cost-effective way to stay relevant and profitable.

Automotive

Industry-specific programs, services, and advanced marketing and fulfillment capabilities ensure one integrated, end-to-end- automotive solution.

Pharmaceutical & Life Science

Fulfillment and direct marketing solutions that allow our partners to achieve their objective of cost-effectively maintaining and improving patient health.

Finance & Mortgage

End-to-end engagement solutions plus data and technology work together to engage new prospects as well as find new refinance opportunities.

Consumer Packaged Goods

Personalized messaging through preferred channels increases brand recognition, making products and brand image more relatable.

Travel & Hospitality

Customer engagement experts help diverse brands in the travel and logistics industry connect with customers by creating personalized and relevant conversations.