Qualfon is excited to announce it has been included in the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading outsourcing service provider by IAOP, validating the tremendous growth that Qualfon has experienced in the last 25 years. Qualfon’s international footprint currently includes 27 global delivery centers providing contact center services, on-demand print and fulfillment, marketing strategies and creative services.
The 2020 Global Outsourcing 100 list is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing service providers for their organizations. Judging for the 2020 list included four key areas of value contribution:
1) Customer References from Top Customers
2) Industry Awards and Certifications
3) Programs for Innovation
4) Corporate Social Responsibility (CSR)
Based on these criteria, Qualfon was selected for its unique delivery capabilities, remarkable growth and positive customer feedback.
Client references accounted for nearly half of the weighted score, demonstrating Qualfon’s focus on partnership and trust with its clients. “As my premier partner for inbound sales, I’ve entrusted Qualfon with two high-profile lines of business in the last year,” said a VP of Social Customer Response for one of Qualfon’s largest clients. “These are high-value customers whom we know Qualfon will serve well while providing us valuable feedback and insights into these customer’s needs and behavior.”
“Buyers understand there are hundreds of qualified service providers and advisors out there, but what they need to understand now is what makes each one exceptional,” said IAOP CEO Debi Hamill. “The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships. We’re proud to recognize Qualfon for being among these companies this year.”
Qualfon is a full-service business process outsourcing (BPO) company offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multi-channel customer engagement and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 16,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico and Costa Rica. Qualfon’s mission to “be the best and make each person’s life better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: our employees stay longer, providing a higher quality service at a lower price.
IAOP is the global association that brings together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and
workshops and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.