Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a wide variety of products and solutions to print distributors, mailers, agencies and clients nationwide. Their extensive digital imaging and bindery departments offer a multitude of value-added features.
Together, Qualfon and MAR will expand their offerings and capabilities in print production, complementing the current marketing service offerings under the Dialog Direct brand. The combination of the two companies provides clients with continued stability in operations, while offering growth opportunities and expanded production capacity. This will also allow Qualfon to produce higher volume jobs, take on more projects and increase its in-house print solutions.
Qualfon CEO Mike Marrow said, “Most exciting of all, this acquisition positions Qualfon for continued growth and a bigger opportunity to make a positive impact on more clients and more Qualfon family members as we strive to be the best and make each person’s life better. Part of our mission stands in making opportunities available to as many people as possible, offering sustainable employment for the long term. An acquisition of this nature brings new clients and revenue to the organization while creating and maintaining jobs in yet another new market.”
“We are excited to join the Qualfon family. Our clients will see very little change in the day-to-day running of the business and we will continue to provide the same level of great service,” said Rick Roever, President of MAR. “Our team is thrilled to have the ability to bring more product offerings to our clients, such as kitting and fulfillment, data services, call center and other outsourced business services.”
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 15,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica. Qualfon’s mission to “be the best and make each person’s life better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a person-driven value chain: our employees stay longer, providing a higher quality service at a lower price
About MAR Graphics
MAR Graphics is a print, mail and digital solutions provider offering a wide variety of products and solutions to print distributors, mailers, agencies and clients nationwide. The company began 58 years ago with a couple of presses producing business forms under the name MAR Business Forms. Today, MAR employs over 78 employees within the greater St. Louis metropolitan area in Valmeyer, Illinois.
Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline. Qualfon has a long-standing reputation as a good corporate citizen within Guyana.
Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.