Qualfon Officially Launches Operations in Bhopal, India, Marking Major Milestone in Global Growth Strategy
Bhopal, India – July 23, 2025 – Qualfon, a leading provider of customer experience solutions, announces the official launch of operations at its new site in Bhopal, India. The launch represents a major milestone in Qualfon’s global growth strategy. It showcases the company’s ability to stand up new operations quickly and collaboratively while maintaining high standards for quality, compliance, and readiness.
Qualfon Welcomes David Lakamp as Senior Director of Operations
Highland Park, Michigan, USA – July 14, 2025 – Qualfon, a leading provider of customer experience solutions, announces the appointment of David Lakamp as Senior Director of Operations, serving as a Subject Matter Expert for CX Insurance industry operations.
Qualfon Mexico Earns Top Company Recognition for Workplace Excellence
Mexico City, Mexico – June 23, 2025 – Qualfon’s Mexico City operations have been recognized as one of the top companies in the 500+ employee category by Súper Empresas Expansión. The designation as an “Empresa Culturalmente Poderosa” (Culturally Powerful Company) underscores how our mission to be the best and make each person’s life better fosters an award-winning workplace culture.
Qualfon Earns Great Place To Work® Certification in the Philippines for the Third Year in a Row
Highland Park, Michigan, USA – December 18, 2024 – Qualfon, a global leader in delivering omnichannel customer experiences and business process outsourcing solutions, is proud to announce its recognition as a Great Place to Work® Certified™ company in the Philippines…
Qualfon Data Services Group Earns URAC Accreditation in Health Contact Center Accreditation: NCP, Version 6.0 Program
Highland Park, Michigan, USA – December 12, 2024 – Qualfon Data Services Group, LLC is proud to announce that it has earned URAC accreditation for Health Contact Center Accreditation: NCP, Version 6.0 Program. URAC is the independent leader in promoting health care…
Qualfon Acquires Certain Rainbow Graphics’ Assets, Expanding Client Services and Elevating Print & Digital Offerings
Highland Park, Michigan, USA – December 9, 2024 – Qualfon, single source provider of world-class Customer Experience solutions, announced the acquisition of select client relationships and related assets from Rainbow Graphics, expanding its print and digital service…
Qualfon Celebrates Notable Advancement in the 2024 Everest Group CXM Services PEAK Matrix® Assessment, Marking Six Consecutive Years as a Major Contender
Qualfon, a leading provider of world-class Customer Experience solutions, is proud to announce its continued success as a Major Contender in the 2024 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas. This milestone represents Qualfon’s sixth consecutive year on the PEAK Matrix, reflecting its substantial progress in market impact and service delivery capabilities.
Qualfon Names Ian Jones as First Chief Marketing Officer
Highland Park, Michigan, USA – August 15, 2024 – Qualfon, single source provider of world-class Customer Experience solutions, proudly announces the appointment of Ian Jones as its inaugural Chief Marketing Officer (CMO). Ian Jones brings a distinguished background, having served as Managing Director of Qualfon’s Integrated Solutions Group for the past
Qualfon and Accurity Solutions Forge Partnership to Set Industry Standards in Trust and Safety
Highland Park, Michigan – June 20, 2024 – Qualfon, a leading global provider of business services, is excited to announce a strategic partnership with Accurity Solutions, a prominent leader in trust and safety as a service. This collaboration aims to enhance Qualfon’s trust and safety practices by providing innovative solutions that safeguard