This special report was produced in collaboration with Everest Group, a leading research and advisory firm. It is written by Everest Group; therefore, the insights and perspectives shared in this piece are those of the authors, Chhandak Biswas, Practice Director and Kartik Arora, Analyst, Everest Group. We’re pleased to feature their expertise on an integrated services framework.
In this report, we explore how an integrated services framework can unify the three pillars of the customer journey. We delve into integration opportunities, particularly in the pre-sales and post-sales phases. Download the full report to read more about:
- Key integration opportunities in pre-sales and post-sales phases
- Strategic synergies across CXM, trust and safety, and sales services
- Role of service providers’ expertise in accelerating enterprise adoption
