Retail & eCommerce Service That Delivers

There’s a staggering amount of customer data available, and with the help of our experts and CDP, Treasure Performance, you can harness it for growth. You’ll enjoy insights and strategies that drive consumer engagement, increase upsells, and leave your audience feeling understood. Whether you’re serving customers at home or businesses that carry your products, we’ll develop a plan for you that produces results.

Our CX Solutions

Treasure Performance – Customer Data Platform

Richer customer data and native AI modeling to create personalized messaging and support for consumers
Deeper audience demographics, behavior mapping, and buying habits
Actionable insights from real-time data and customer actions
Predictive AI performance enhancements
Customer profiling and propensity scoring
Audience segmentation
Variable, personalized messaging
Customizable reporting and dashboards

Trust & Safety

Consumer data privacy protection and compliance
Brand reputation management in online channels
Transparency and disclosure in advertising
Quality control that ensures ads meet high-quality standards and run on approved networks
Fraud prevention, including click fraud and fake impressions

Lead & Revenue Generation

Processes to increase average order value and lifetime value of customers
Data and insights around market trends that drive behavior
Strategic up-selling and cross-selling tools that use predictive AI to suggest additional products
Lead qualification and modeling that matches consumers to the products they’re most likely to buy
Loyalty programs that reward repeat customers
Individualized customer communications
Omnichannel marketing, brand presence, and support
Customer satisfaction analysis

Customer Acquisition & Retention

Individualized customer communications
Omnichannel brand presence and support
Propensity insights from Treasure Performance, our powerful CDP platform
Individualized outreach strategies and messaging
Sophisticated sales training and ongoing associate coaching
Customer loyalty and retention support
eCommerce site design, development, and hosting

Customer Care

24/7 customer service coverage
Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
Multilingual support and AI-powered accent neutralization for enhanced communication
Cross-channel customer service, including email, social media, chat and phone
Self-service options, including structured chat and generative AI applications
Technical support for websites and apps

On Demand Fulfillment

Storage facilities where we can hold your products
Filling, packing, and shipping capabilities
Distribution to retail stores
B2B shipments that meet complex routing guidelines and regulations
Social commerce services to let customers shop from their favorite social channels
8-hour order dispatch and 2-day nationwide shipping
eCommerce platforms and order management tools
Sampling and kitting
Operations that scale up or down to serve changing customer demand and seasonal trends

CX Solutions for Retail & eCommerce

Product Fulfillment

Build-to-order fulfillment
POS and literature fulfillment
Logistics management
Order management

Product Distribution

Full and mixed-case fulfillment
Pallet fulfillment
Inventory management
Logistics management

Product Sampling & Kitting

Bill of materials custom assembly
Pre-assembly kitting and assembly
On-demand kitting and assembly
Inventory management
Logistics management

Case Studies

The World’s Largest Internet Retailer

When our client noticed a trend of unhappy customers, unresolved concerns, and unnecessary service transfers with increased average handle times, they came to us for help. Over eight weeks, we audited their customer service to analyze areas of improvement. With an informed approach and additional support associates, we reduced transfers by 85% and resolved calls faster, leading to a 600% increase in billing profit.

A Large Consumer Packaged Goods Company

A snack food provider wanted to optimize their order process for the 22,000 smaller retailers who carried its products nationwide. By developing an online ordering system and seizing upsell opportunities, we lowered costs by 40%, increased the average order by 50%, and generated $32 million in annual sales for our client.

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

Retail & Ecommerce

Cater to customers with individualized experiences