Pharmaceutical and Life Science

Our more than 35 years of pharmaceutical experience and industry-compliant solutions achieves success for our partners.

Pharmaceutical

Pharmaceutical and life science companies are continually challenged with finding effective solutions that personalize and enhance the patient experience. This is essential in building customer loyalty and increasing sales while also being conscious of reducing costs.

In addition, pharmaceutical company constituents must continually find new ways to maintain marketing of their flagship products, identify and reach potential audiences for new pipeline drugs, and operate within ever changing regulatory and compliance guidelines.

We have the solutions to support the efforts of these stakeholders, which include brands and corporate customers, medical device and OTC companies, payers, employers, hospital groups and clinics. Our experience in providing fulfillment and direct marketing solutions across this broad spectrum has allowed us to help our partners achieve their objective of cost-effectively maintaining and improving patient health.

Benefits

  • Increased patient adherence
  • Decreased customer support costs
  • Increased brand awareness
  • Increased operational effectiveness

Value

  • FDA Certification
  • PDMA Certifications
  • HIPAA-Compliant
  • PCI-DSS 3.2
  • GMP
  • ISO-Certified
  • SSAE 16

Our Pharmaceutical Solutions

Campaign Management

  • Patient Strategy Development
  • Patient Insights
  • Patient Nurturing Programs
  • Multichannel Patient Campaign Management
  • Patient Engagement
  • CRM Platform
  • Consolidated Data and Workflows

Order Management

  • Configurable eStore
  • Business Intelligence Tools and Analytics
  • Configurable Real-Time Dashboard
  • Mobile-Friendly Access and Usage
  • Veeva and Salesforce Integration

Product Fulfillment

  • Literature and Sample Fulfillment
  • Kitting
  • Static and Variable Direct Mail
  • HCPs, Sales Reps and Customers
  • Print Management, Print-On-Demand and Personalization

Sample Distribution

  • OTC, RX, Nutraceutical and Medical Device Samples
  • Secure, Temperature-Controlled Warehouse
  • Product Packaging
  • PDMA and FDA Compliance
  • Aggregate Spend Reporting
  • Returns Management

Patient Engagement

  • Patient Journey Mapping
  • Patient Adherence Strategies
  • Patient Educational Support
  • Patient Promotions
  • Product Information Support
  • Multichannel Support
  • Clinical Trial Support

Customer Support

  • Rep, HCP and Customer Help Desk Support
  • Multi-Language Support
  • Case Management
  • Order Inquiry and Placement
  • White Space/Vacant Territory Support
  • Adverse Event Support
  • Opt In/Opt Out Support
  • Social Media Monitoring and Engagement

Why trust us for Pharmaceutical Solutions?

End-to-end management of the entire marketing and sales lifecycle

Omni-channel marketing, sales operations support, and insight into key trends

Dynamic HCP, patient and stakeholder targeting to enhance engagement

More ways we can work for you

End-to-End Support

Expertise in end-to-end engagement competencies from channel marketing technology, variable digital print, contact center and analytics to sampling, eCommerce and fulfillment.

Core Competency

A planned, well-orchestrated approach versus paying multiple vendors to coordinate yields a highly cost-effective outcome.

Targeted Engagement

Reporting and analytical tools measure marketing efforts for improved deliverability and effectiveness, and our predictive analytics allow us to segment, score and append data.

Personal Promotion

Multichannel marketing campaigns using fax, direct mail, email and in-EHR promotion, designed to drive physicians to interactive video assets and product, coupon and information sampling.

Supply Chain Optimization

Secure, cloud-based eCommerce and ordering platform, combined with our Warehousing and Logistics system, provide a true end-to-end experience resulting in a satisfied customer.

Supply Chain Support

Variable print on demand optimizes print and warehouse costs, while item availability management and fulfillment allow for JIT customer access to information.

Let’s Talk. Contact Us Today.