Human-Focused Solutions for Pharma & Life Science Brands

Within a framework of ever-changing regulatory guidelines, pharmaceutical and life science brands need new strategies for delivering new products and reaching sales goals. We work with businesses that sell medical devices, prescription drugs, over-the-counter products, nutrition-based health solutions, and more to optimize their operations, reach new audiences, and create exceptional customer experiences.

Our CX Solutions

Treasure Performance – Customer Data Platform

Richer customer data and native AI modeling to create personalized messaging and support for patients
Survey and data development
Patient assessment support
Actionable insights from real-time data and patient actions
Predictive AI performance enhancements
Audience segmentation
Individualized communications and messaging
Omnichannel marketing campaigns
Industry trend insights
Sales operation support

Direct Mail Marketing

Production capabilities for printed communications, including variable data printing and print-on-demand
Cost optimization for postage and delivery
Data-led marketing and communications that create higher response rates
Faster scaling as needed

Trust & Safety

All our locations meet healthcare compliance regulations including HIPAA, CMS, and DDMAC
All our locations meet cybersecurity compliance regulations including SOC 2, Type 2 and PCI-DSS 3.2
FDA certification
PDMA certifications
ISO-certified
Good manufacturing practice (GMP)
Adverse event reporting
Data privacy controls
Data security management
Detecting and flagging potential fraud
Platform and payment protection
Secure, cloud-based eCommerce and ordering platform

Customer Care

Patient, healthcare provider, and sales rep help desk support
24/7 service coverage
Case management
Self-service options, including structured chat and generative AI applications
Call routing and multi-tier call handling
Social media moderation and engagement
Six Sigma-Certified associates and team leads
Returns management

Lead & Revenue Generation

Cost-efficient new patient acquisition with lower costs and better response rates
Industry trend insights
Real-time analytics to optimize campaigns
Sales team performance insights
High-converting, cross-channel marketing campaigns
Lead identification and qualification
Inbound and outbound support
Individualized customer communications
Omnichannel marketing and brand presence

On Demand Fulfillment

Supply chain optimization and support from start to finish
Item availability management
Marketing rep online store
Literature and sample fulfillment
On-demand print collateral for dealers
2-day shipping
Sample and product distribution from secure, temperature- controlled facilities
Decreased processing time
Parts and materials distribution solutions
Dozens of delivery centers around the country to fulfill orders faster
Sampling & kitting services
Insight-driven inventory planning
Operational scaling up or down as needed

CX Solutions for Pharma & Life Science

Marketing Management

Launch and OTC conversion programs
Patient and HCP nurturing programs
Multichannel campaign management
Online store for sales reps

Patient & Provider Engagement

Help desk support for patients, HCP, and reps
Case management
White space/vacant territory support
Adverse event reporting
Opt-in/opt-out support

Print & Product Fulfillment

Literature and sample fulfillment
Custom kitting services
Static and variable direct mail
Print management, print-on-demand, and personalization
Service for HCPs, customers, and sales reps

Sample Distribution

OTC, Rx, nutraceutical and medical device samples
Secure, temperature-controlled distribution warehouses
Product packaging
PDMA and FDA compliance
Aggregate spend reporting
Returns management

Case Studies

A Top Healthcare Nutrition Brand

To provide greater support to their reps and clinics, our client wanted to make it easier to order critical, custom-designed sales support items and marketing collateral. We created an integrated online portal to serve both reps and clinic needs and built an online store where they could order product samples. We also added the ability to customize marketing collateral, create direct mail campaigns, manage lists and offers, and print collateral on demand. Our solution resulted in increased rep and clinic efficiency, with user satisfaction above 95% and 99.9% order accuracy.

A Global Biopharmaceutical Company

Our client needed to find a quick and efficient way to provide materials from multiple brands to healthcare providers upon request. By implementing a system that made it easier for customers to choose what they wanted and that consolidated and simplified printing and mailing, we lowered annual postage costs by $200,000 while delivering products faster than before.

Let's Connect

All industries are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

PHARMA & LIFE SCIENCE

Compliant solutions with a human touch