data and analytics

Powerful insights to improve performance and streamline your customer touchpoints.

What We Offer

Data Mining

Using advanced technologies and analytic tools, we identify patterns in large datasets using supervised machine learning to provide a comprehensive view of conversations about your brand, trends and customer sentiment.

Customer Segmentation

We monitor engagement process captures, along with segmenting, analyzing and scoring data to identify the most relevant and influential content for engagement.

Customer-Event Triggering

Our consumer data driven approach provides us with data to identify significant life events such as newly moved, newly married and new parent. We also have the ability to target based on consumer needs and interests.

Recommendation Engines

We provide analytics for all channels of customer conversations, including: Calls, chat, email, texts, social media, and surveys. Based on customer purchase history, we build recommendations on how to up-sell and which products to offer.

Campaign Optimization

Our scalable, 24/7 customer service capabilities are structured to support 11 different languages, multiple time zones, local nuances, and varying organizational dependencies. As the results are analyzed, we adjust the targeting and marketing mix to maximize leads and sales.

How You Benefit

Higher Conversion

  • Less cost, less risk: No investment on leads unlikely to convert
  • Send customers who are likely to convert the right message at the right time

Increased Revenue

  • Recognize and respond to changing customer needs
  • Identify up-sell and cross-sell opportunities

Improved Accuracy

  • Improve the accuracy of marketing campaign and reduce operating costs
  • Leverage customer and financial operations data in new, strategic ways

Greater Insights

  • Gain greater business insights and analysis by consolidating data from multiple existing platforms
  • Determine complex trends and anomalies to customize messages

What We Offer

Data Mining

Using advanced technologies and analytic tools, we identify patterns in large datasets using supervised machine learning to provide a comprehensive view of conversations about your brand, trends and customer sentiment.

Customer Segmentation

We monitor engagement process captures, along with segmenting, analyzing and scoring data to identify the most relevant and influential content for engagement.

Customer-Event Triggering

Our consumer data driven approach provides us with data to identify significant life events such as newly moved, newly married and new parent. We also have the ability to target based on consumer needs and interests.

Recommended Engines

We provide analytics for all channels of customer conversations, including: Calls, chat, email, texts, social media, and surveys. Based on customer purchase history, we build recommendations on how to up-sell and which products to offer.

Campaign Optimization

Our scalable, 24/7 customer service capabilities are structured to support 11 different languages, multiple time zones, local nuances, and varying organizational dependencies. As the results are analyzed, we adjust the targeting and marketing mix to maximize leads and sales.

How You Benefit

Higher Conversion

  • Less cost, less risk: No investment on leads unlikely to convert
  • Send customers who are likely to convert the right message at the right time

Increased Revenue

  • Recognize and respond to changing customer needs
  • Identify up-sell and cross-sell opportunities

Improved Accuracy

  • Improve the accuracy of marketing campaign and reduce operating costs
  • Leverage customer and financial operations data in new, strategic ways

Greater Insights

  • Gain greater business insights and analysis by consolidating data from multiple existing platforms
  • Determine complex trends and anomalies to customize messages

How We’re Different

Our analytics team is comprised of statisticians, mathematicians, and social scientists with extensive experience in quantitative and qualitative research. In addition to data visualization, we also focus on statistical modeling and testing.