It’s more expensive to acquire new customers than keep existing customers happy, but you need both for your business to thrive. Through the QCXi portfolio, Qualfon provides the sales processes, effective strategies, and rich data that drive the highest acquisition rates in the industry – and keep loyal fans coming back for more.
We can help with things like:
Identifying and reaching your optimal prospects quicker
Nurturing potential customers through the buying journey from first contact
Providing consistent sales engagement throughout the entire customer lifecycle
Turning existing customers into loyal brand advocates and repeat buyers
Reducing the cost and risk of customer attraction + retention efforts
When you work with us, you get:
Data-backed insights from our CDP, Treasure Performance, to create stronger growth strategies
More leads generated at a lower cost-per-customer
Platforms that optimize your sales pipeline
Cost models that fit your current and future needs
What We Offer
Omnichannel Engagement
Where do you find new customers? Where they already like to play. We nurture customers across a range of channels to create increased awareness, brand affinity, and intent to purchase.
Above & Beyond Service
When you pair our highly trained call associates with our robust suite of AI tools, you get the kind of exceptional customer service that creates repeat buyers, lifelong fans, and vocal brand advocates.
Personalized Outreach
We identify and reach your ideal audience with personalized messaging and recommendations that drive users toward action. Thanks to a deep well of data, we know what your customers want before they do.
Performance-Based Pricing
Using our tailored cost models helps you engage in customer acquisition without shouldering all the risk. And we maximize every dollar spent because we know our methods deliver results.
eCommerce Development
If you need full-service support building and launching an eCommerce website, we can help design, develop, and host it – giving your customers a trustworthy site where they can shop.
Our client needed to scale their customer service staff to 600 licensed agents within 60-90 days to support insurance enrollments. We were able to recruit more than 500 licensed agents and train them within two weeks, which helped our client exceed their Medicare enrollment goals and enroll more than 35,000 people in the Affordable Care Act plans over the phone.
When a major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services, they were looking to hand off dispatch responsibilities and optimize the number of vehicles dispatched. By creating a system that automatically matched jobs with the right technicians, we reduced their handle time by 15% and saved them an average of $50,000 per month in dispatch costs.
With a goal to maintain their rates of enrollment while reducing marketing spending, we created targeted outreach campaigns for one of our healthcare insurance clients. Using predictive modeling, we identified and reached out to promising leads, improving response by 700% and saving our client $600,000 across the campaign.