Case Study

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Customer Objective

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Opportunity

One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.

While these were necessary measures, contact centers and customer service providers were pushed to their limits to provide essential services. As the pandemic continued to impact businesses, our client wanted to protect its employees while providing exceptional roadside assistance as well as other services to customers.

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Case Study

Customer Objective

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Opportunity

One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.

Featured Case Studies

How Qualfon Transformed Associate Performance with AI-Driven Training

Recent Case Studies

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Accent Neutralization Solution Increases CX Satisfaction by 3.65%

Lifting Customer Experience to Greater Heights

Six Sigma Process to Increase Conversion Rates

Program Improvement Leads to Increased Sales for Insurance Company

How Qualfon Transformed Associate Performance with AI-Driven Training

How Qualfon Solved a Beauty Brand’s Social Media Fulfillment Challenge

Accent Neutralization Solution Increases CX Satisfaction by 3.65%

Lifting Customer Experience to Greater Heights

Six Sigma Process to Increase Conversion Rates

Program Improvement Leads to Increased Sales for Insurance Company

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Case Study

Customer Objective

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Opportunity

One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.

Featured Case Studies

Recent Case Studies

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