This special report was created for Qualfon by Studio by Informa TechTarget and CX Dive, featuring insights from Todd Werner, Chief Client Officer for Communications, Technology, and Commerce at Qualfon.
Winning a customer is only the beginning. In retail, what happens after the sale often decides whether a shopper comes back or takes their business to a competitor who’s just one click away.
This special report explores how retailers can build a retail customer experience strategy that combines AI, customer data, and skilled agents to turn post-purchase support into a driver of loyalty and revenue. Learn where automation helps, where human judgment still matters, and how putting the right customer information in front of agents turns everyday service interactions into opportunities to retain customers and grow sales.
“AI bridges the gap between data and empathy in the retail customer experience,” says Werner. The report also shows how Qualfon helped a leading retail technology company eliminate executive escalations within three months and predict customer satisfaction with less than a 2% margin of error.
Download the special report to learn how a smarter retail customer experience can turn better service into measurable business results.