Highland Park, Michigan, USA – July 14, 2025 – Qualfon, a leading provider of customer experience solutions, announces the appointment of David Lakamp as Senior Director of Operations, serving as a Subject Matter Expert for CX Insurance industry operations.
David brings an impressive combination of military leadership and corporate expertise to Qualfon’s mission to improve lives with every interaction. His extensive background in customer experience strategy and operations spans Fortune 100 companies to digitally focused startups, making him uniquely positioned to drive operational excellence within Qualfon’s insurance sector growth.
Most recently, David served as Chief Service Officer at Goosehead Insurance, where he led customer experience initiatives. His corporate journey also includes significant executive leadership roles at USAA, where he oversaw acquisitions, process engineering, and outsourced sales and service contact center operations.
David’s leadership foundation was built during his 11 years in the U.S. Navy as a Naval Flight Officer, where he developed the discipline and strategic thinking that would define his corporate career. He graduated with a B.S. from the U.S. Naval Academy and earned his MBA in Financial Management from the Naval Postgraduate School in Monterey, California.
His experience with outsourced contact center operations and proven track record of scaling operations from large enterprises to startups directly aligns with Qualfon’s approach to delivering exceptional results.
“We’re thrilled to welcome David Lakamp to the Qualfon team. David brings a wealth of knowledge and leadership experience in both corporate and military arenas. His deep expertise in customer experience and operations, particularly within the insurance sector, aligns perfectly with our strategic goals. I’m confident he will make an immediate and lasting impact.”
-Doug Wells, Chief Operating Officer, CX
David’s appointment reinforces Qualfon’s commitment to delivering exceptional customer experiences through its QCXi suite of solutions, building on the company’s 40+ years of industry expertise. His deep understanding of insurance industry operations will be instrumental as Qualfon continues to expand its presence in this key sector.
Currently residing in the greater Dallas-Fort Worth area, David is a dedicated family man with two children. His son serves in the Navy and is stationed in San Diego, California, while his daughter is studying Forensic Chemistry at Sam Houston State University. In his free time, David enjoys spending time with his children, walking his dogs, hiking, and watching sports.
David will report to Doug Wells and will focus on operational excellence and customer experience strategy for CX Insurance operations.
About Qualfon
At Qualfon, we provide our clients with proven solutions that deliver remarkable experiences at life’s critical moments and lead to meaningful business outcomes. These solutions strike the perfect balance between the latest in technology and automation with the best global talent to ensure the most engaging human experience for our customers.
Simply put, we make the routine remarkable, giving your customers the experience they deserve.
