Case Study

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Customer Objective

Streamlined Engagement Generates $56K in Sales and Increases Loyalty

Challenge

QCXi's client, a mineral-makeup pioneer and one of the best-known mineral-makeup and skin-care brands, wanted to increase revenue and brand loyalty by making customers feel more valued.

QCXi and the client partnered to create a customer-centric culture to deliver an outstanding customer service experience. One objective was to turn service calls into needs discovery calls, where agents would generate more meaningful interactions through inquisitive conversations designed to discover each customer's skincare concerns and beauty-related goals.

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Case Study

Customer Objective

Streamlined Engagement Generates $56K in Sales and Increases Loyalty

Challenge

QCXi's client, a mineral-makeup pioneer and one of the best-known mineral-makeup and skin-care brands, wanted to increase revenue and brand loyalty by making customers feel more valued.

Featured Case Studies

How Qualfon Transformed Associate Performance with AI-Driven Training

Recent Case Studies

How Qualfon Solved a Beauty Brand’s Social Media Fulfillment Challenge

Accent Neutralization Solution Increases CX Satisfaction by 3.65%

Lifting Customer Experience to Greater Heights

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Six Sigma Process to Increase Conversion Rates

How Qualfon Transformed Associate Performance with AI-Driven Training

How Qualfon Solved a Beauty Brand’s Social Media Fulfillment Challenge

Accent Neutralization Solution Increases CX Satisfaction by 3.65%

Lifting Customer Experience to Greater Heights

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Six Sigma Process to Increase Conversion Rates

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Case Study

Customer Objective

Streamlined Engagement Generates $56K in Sales and Increases Loyalty

Challenge

QCXi's client, a mineral-makeup pioneer and one of the best-known mineral-makeup and skin-care brands, wanted to increase revenue and brand loyalty by making customers feel more valued.

Featured Case Studies

Recent Case Studies

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