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Case Study

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Capa 3

Customer Objective

Reduced Handling Time & Technician Dispatch Costs for an Energy Provider

Smiling customer service representative wearing a headset

Find contact center partner to handle sales and service calls for in-home appliance service repair product. Handle dispatch and reduce number of truck rolls.

Our Solution

  • Deployed tools and advocates that were the right fit for the right job in order to exceed client expectation against all areas of scope.

Results

Growth of 10%+ in membership year after year
0 %+
Reduced handle time by 15%
0 %
Saved on average $50K per month in truck rolls due to expertise and up-training
$ 0 K

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